Customer Service Representative 5/23/24

Customer Service Representative

Location: San Angelo, TX

Culligan of San Angelo (Angelo Water Service) is seeking a customer service professional to provide exceptional service at our office. This is a full time position, Monday

• Friday (8:00-5:00PM) and some Saturdays (9-12-prox.1/mo).

The CSR will be responsible for making outbound calls, receiving inbound calls, along with some administrative duties including but-not-limited to the following: data entry, entering payments, billing, and responding to emails among others. The job requires knowledge of adherence to call script with focus on collections, customer service processes and procedures, strong inter-personal skills, ability to multi-task, and a sense of urgency in responding to the customer needs. Provide timely and effective responses to our customer's requests and precision data entry are key skills required for this position. Help walk in customers as needed.

QUALIFICATIONS

• Previous experience in an inbound/outbound call center environment.

• Previous experience with outbound collection calls.

• Excellent MS Office Application Skills

• Word, Excel, Outlook.

• Adherence to collection script, accurate and efficient data entry.

• Field inbound calls and resolve customer questions on accounts and billing.

• Strong ability and skill set to perform high volume outbound collection calls.

ADDITIONAL INFORMATION

• All your information will be kept confidential according to EEO guidelines.

• This is a full-time position, M-F. Some Weekends. Paid holiday and vacation time, Medical Plan available after 60 days, Life Insurance, 401k retirement plan. Commissions and bonuses available. Dental and Vision Insurance available.