We are at the dawn of the resource revolution. In a world facing high demographic growth, runaway urbanization and the shortage of natural resources, securing, optimizing and renewing resources is essential to our future. SUEZ (Paris: SEV, Brussels: SEVB) supplies drinking water to 92 million people, delivers wastewater treatment services to 65 million, recovers 16 million tons of waste each year and produces 7 terawatt hours of local and renewable energy. With 82,500 employees, SUEZ, which is present on all five continents, is a key player in the sustainable management of resources. SUEZ generated total revenues of $16.5 billion in 2016.
Perform assigned tasks within established procedures in various phases of customer service operations. Answer customer service inbound calls- average 50 calls per day. Respond to customer inquiries; complete calls or relay information as necessary pertaining to customer service billing and other problems. Open, separate, and distribute incoming mail; including the processing of customer payments. Perform similar duties as assigned.
Answer customer service inbound calls. Average 50 calls per day.
Schedule service orders for the field
Update customer accounts in the CC&B system
Establish payment arrangement with customers
Process completed service work from the field
Update accounts with bankruptcy information
Process credit refunds
Process return mail from the post office
Resolve billing inquiries in a professional manner.
High School Diploma required. Good computer & customer service skills.
Proficient in Microsoft Office Outlook, Excel, Word
Ability to understand and explain billing.
Troubleshooting ability computer issues, customer issues.
Excellent communication skills both verbal and in writing
Attention to detail
Three years of call center experience with high capacity. Collection/payment and utility experience a plus.
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants are encouraged to apply without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.