Customer Service Representative 2

Heights Finance Corporation Somerset , KY 42501

Posted 2 months ago

Heights Finance Corporation is a leading consumer finance organization located in the Midwest with over 100 branches in six states. We are currently seeking a motivated, dependable, team oriented individual to join our team in the position of Customer Service Representative 2 in our Somerset, KY location.

Heights Finance team members enjoy working in a growth-oriented company within an exciting industry, in a diverse work environment that offers great advancement opportunities, competitive salary and a comprehensive benefits package.

The CSR will assist the branch manager in all aspects of client contact. This will include handling telephone inquiries as well as greeting and directing customers to the appropriate team member. Some of the essential responsibilities are as follows:

Provide memorable and outstanding customer service:

  • Ensure every interaction with each customer work in conjunction with creating a "raving fan" experience

  • Answer incoming phone calls in a timely manner and obtain appropriate information from customer in order to direct customer to appropriate team member within the branch

  • Apply our Corporate Values in every transaction with customers

  • Participate in training opportunities

Complete administrative duties with efficiency and accuracy:

  • Complete and maintain branch records including filing of branch records

  • Process branch bills and invoices and various other clerical duties including Accounts Payable

  • Process customer insurance claims

  • Process live checks with detail accuracy

  • Process closed and paid in full loan files

  • Compile and mail marketing materials

  • Prepare loan documentation and closes customer loans

  • Assist in completing credit denials

Support Branch Growth by:

  • Generating loan applications by phone or counter solicitation

  • Promote credit insurance products and ancillary products

  • Assist in marketing programs to obtain new customers

Support Delinquency Control:

  • Contact customers by phone to prevent further delinquency

  • Use active listening skills and empathy when discussing payment options

  • Ensure continued follow up

Comply with Cash Control Procedures:

  • Operates and balances cash drawer

  • Post mail and counter payments

  • Prepare daily deposit ticket and make bank deposits

Job Requirements:

  • Proficiency with Microsoft applications

  • Prior customer service experience required

  • Strong organizational skills

  • Strong written and oral communication skills

Chosen candidate will be required to successfully complete drug, background and credit screenings.

Education/Experience: One year certificate from a business college or technical institute and/or High School Diploma and equivalent work experience of three to six months or a combination thereof

Heights Finance Corporation is pleased to be an Equal Opportunity Employer. We value the diversity of our employees and the benefit it brings to our company.


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Customer Service Representative 2

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