Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Representative 2

Expired Job

Heights Finance Corporation Rhinelander , WI 54501

Posted 2 months ago

Heights Finance Corporation is a leading consumer finance organization located in the Midwest with over 100 branches in six states. We are currently seeking a motivated, dependable, team oriented individual to join our team in the position of Customer Service Representative 2 in our Rhinelander, WI location.

Heights Finance team members enjoy working in a growth-oriented company within an exciting industry, in a diverse work environment that offers great advancement opportunities, competitive salary and a comprehensive benefits package.

The CSR will assist the branch manager in all aspects of client contact. This will include handling telephone inquiries as well as greeting and directing customers to the appropriate team member. Some of the essential responsibilities are as follows:

Provide memorable and outstanding customer service:

  • Ensure every interaction with each customer work in conjunction with creating a "raving fan" experience

  • Answer incoming phone calls in a timely manner and obtain appropriate information from customer in order to direct customer to appropriate team member within the branch

  • Apply our Corporate Values in every transaction with customers

  • Participate in training opportunities

Complete administrative duties with efficiency and accuracy:

  • Complete and maintain branch records including filing of branch records

  • Process branch bills and invoices and various other clerical duties including Accounts Payable

  • Process customer insurance claims

  • Process live checks with detail accuracy

  • Process closed and paid in full loan files

  • Compile and mail marketing materials

  • Prepare loan documentation and closes customer loans

  • Assist in completing credit denials

Support Branch Growth by:

  • Generating loan applications by phone or counter solicitation

  • Promote credit insurance products and ancillary products

  • Assist in marketing programs to obtain new customers

Support Delinquency Control:

  • Contact customers by phone to prevent further delinquency

  • Use active listening skills and empathy when discussing payment options

  • Ensure continued follow up

Comply with Cash Control Procedures:

  • Operates and balances cash drawer

  • Post mail and counter payments

  • Prepare daily deposit ticket and make bank deposits

Job Requirements:

  • Proficiency with Microsoft applications

  • Prior customer service experience required

  • Strong organizational skills

  • Strong written and oral communication skills

Chosen candidate will be required to successfully complete drug, background and credit screenings.

Education/Experience: One year certificate from a business college or technical institute and/or High School Diploma and equivalent work experience of three to six months or a combination thereof

Heights Finance Corporation is pleased to be an Equal Opportunity Employer. We value the diversity of our employees and the benefit it brings to our company.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Youth Apprenticeship Customer Service Representative Limited Part Time

Peoples State Bank

Posted 7 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Job Location: 1255 Lincoln Street, Rhinelander, WI 54501 Hours: Monday - Thursday afternoons, 3:30 - 5:45 pm, Friday afternoons 3:30 - 6:15 pm and Saturday mornings, 8:45 am - 12:15 pm (10-19 hrs/wk) Job Summary: Responsible for providing service excellence, cross-selling products and services and conducting financial transactions for our customers while following bank procedures. Possess product knowledge and promote a sales culture. Exercise discretion, judgment, and initiative regarding transactions, inquiries, and cross-selling opportunities. Education and Experience: * High school diploma or general education degree (GED) plus previous customer service, cash handling and sales experience demonstrating strong customer service skills, sales/referral results and a proactive desire for self-development; or a similar external customer service position that has demonstrated sales skills and results. * Sales orientation with the ability to meet specific monthly and annual goals. * Excellent interpersonal and communication skills. * Ability to manage multiple tasks simultaneously in a fast paced environment. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Peoples State Bank Rhinelander WI

Customer Service Representative 2

Expired Job

Heights Finance Corporation