Customer Service Representative -1St Shift

Always Best Care Philadelphia , PA 19107

Posted 2 months ago

Customer Service Representative

POSITION SUMMARY: The Customer Service Representative's primary function is to answer the phone lines and triage calls. The Customer Service Representative is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The customer service representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Occasionally Customer Service staff will assist with scheduling unassigned cases, completing follow up calls regarding the change of a caregiver, and assisting clients with completion of surveys about services that they receive. When the call volume is low, the Customer Service team will aid the Operations Department with scheduling fill ins, and any additional activities that are needed.

We offer a competitive benefits package which include medical, dental, vision, life insurance, paid time off (PTO), 401(k) plan, mileage reimbursement, client referral program and more!


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties include the following: Other duties may be assigned

  • Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner.

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

  • Fulfills request by clarifying desired information; completing transactions; forwarding request.

  • Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments.

  • Notify supervisor of ongoing problems.

  • Performs other related duties assigned.


This position has no supervisory responsibility.


A. Assures the confidentiality of all communication, including written, verbal and computer information. Paying special attention to management and company proprietary or confidential topics, data, and plans which you may be privy to in this position.

  • Manages schedule and time in accordance with duties.

  • Organizes and facilitates project/program specific meetings and training as necessary to successfully complete task.

  • Maintains an open-door policy to resolve client and staff concerns

  • Maintains confidentiality of patient information adhering to HIPAA regulations.


A. Maintains a professional standard of conduct, projecting a positive image of the agency always.

B. Complies with operational protocols and safety policies and procedures.

C. Adheres to all policies and practices of the agency to maintain established Standards of Care.

D. Adheres to all human resource policies set forth in the application operational practices


  • Continually strives to improve by broadening and deepening knowledge through activities such as formal education, attendance at workshops, conferences, participation in professional and related organizations, and individual study and reading.

  • Attends mandatory educational sessions.


  • High School Diploma or G.E.D equivalent required.

  • Strong customer service skills and previous customer service experience.

  • Knowledge of medical terminology/Coding experience necessary

  • Problem solving skills

  • Data Entry Skills

  • Multitasking

  • Computer skills and proficiency in Microsoft Office Suite

  • Excellent verbal and written communication skills

  • Able to maintain confidentiality

  • Able to work under minimal supervision

  • 1-3 years of previous contact center experience required (scheduling, taking in-bound and/or out-bound customer calls).

Always Best Care Senior Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, natural origin, qualified disability or veteran status, ancestry, marital status, sexual orientation, sex or any other legally protected category.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Public Storage

Posted 2 days ago

VIEW JOBS 10/17/2020 12:00:00 AM 2021-01-15T00:00 Job Description Company Description Public Storage is committed to providing a safe environment to the public, our customers, and our family of employees! We are Public Storage, the self-storage industry leader established in 1972. And with over 2,500 locations across 38 states, we're still growing! We continue to shape the way the industry operates by offering innovative new ways for customers to secure storage space. With online rentals and additional contactless options, there's never been a more exciting time to join our team. And, we've transitioned to a socially-distant business model, so you don't need to worry about training as part of a group or working in a crowded space. You will learn about our safety guidelines and many in-store precautions designed to keep you and our customers safe, because your health and well-being matters to us and we don't take it lightly! Job Description As a Property Manager, you provide superior customer service and a positive experience to all customers, but not in the early morning or late at night. You enjoy providing solutions to customers and selling products and services. You do not mind splitting your time between the office and outdoors to ensure the grounds and buildings are at a quality you can be proud of. If this is you, you have found your fit; our full-time Property Manager position is perfect for you and we will train you to succeed! * Work independently at multiple locations within your District; spend time both inside and outside our property offices. * Makes sure you customer service skills translate into a positive move-in experience; get customer reviews that will make you proud! * Recommend storage solutions and assist customers with their storage needs. * Perform cleaning and maintenance, such as keeping surfaces and high-touch areas clean; sweeping, mopping, picking up trash and wiping windows. * Make customer calls to answer questions about their account and collect payments. * Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent. * Manage, audit, balance cash drawer; prepare and make daily deposits. * Take pride in the appearance of your property; maintain a clean and debris-free location. * Sell packing and moving supplies. * Exceed company goals and expectations at your assigned properties & get rewarded for it! Job Benefits * Full-time work schedule - 40 hours a week - 9:30 am to 6:00 pm * Benefits - medical, dental, vision, 401(k), Paid Time Off, Sick Time * Best in class training -learn a variety of skills & build your resume * Career progression opportunities * Hourly rate of $12.00 * On-site company housing at many locations * Safe, socially-distant work environment Qualifications * Successful candidates come from a variety of customer-centered environments including retail, restaurant, fast food or other service based companies. Additional Information * All your information will be kept confidential according to EEO guidelines. * REFD0160 Videos To Watch * Privacy Policy Req ID:743999722173674 Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you! Public Storage Philadelphia PA

Customer Service Representative -1St Shift

Always Best Care