Customer Service Representative (1325001)

Rollins, Inc Princeton , NJ 08544

Posted 2 months ago

Join OUR unstoppable force!

Western Industries is a premier provider of pest control solutions. Our company is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention. Established in 1928, we have a legacy of excellence and the stability of an industry leader.

If you enjoy a busy environment where you can utilize your excellent communication and organizational skills, we may have a job for you. Our Customer Service Representatives are the link between our customers and our service technicians. You will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries and communicate with our field operations. We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business.

This position would be in our branch office located in Princeton, NJ. This is a FT 40-hour per week, Monday through Friday. During our busy season from April through August, there will be overtime and some Saturdays required so you will need to have some degree of flexibility when it comes to work hours and schedule.

Let us share some important information about our company and why you absolutely cannot pass on this opportunity to learn more about a CAREER with Western Pest Services.

In this role, you will be required to:

  • Provide exceptional customer service and a quality experience to internal and external clients

  • Prioritize, plan and complete daily tasks, special projects, and assignments

  • Facilitate accounts receivable and collection efforts

  • Manage administrative requests and tasks

  • Provide proactive customer follow-up in a timely manner

  • Deliver accurate service and sales information

  • Maintain accurate records utilizing customer service software applications

  • Respond to leads and referrals

  • Partner with management to manage expectations and meet deadlines

  • Assist in scheduling of service routes

  • Produce accurate and timely reports

  • Ensure that work is complete and results are satisfactory

  • Assist in training of new team members as requested/needed

  • Demonstrate strong attention to detail and accuracy

We Offer:

  • Competitive hourly compensation

  • Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more!

  • Paid Time Off (Holiday/Vacation/Sick)

Western Pest Services is a wholly owned subsidiary of Rollins, Inc., a premier global consumer and commercial services company. The Company provides essential pest control services and protection against termite damage, rodents and insects to more than two million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa, Mexico, and Australia from more than 700 locations. We are an Equal Opportunity Employer, EEOC that promotes diversity through a culture of inclusion and opportunity. We actively recruit women, transitioning military personnel, and veterans. We offer a drug free environment.

Required Skills

  • High school degree or equivalent

  • Excellent phone etiquette and friendly, professional demeanor

  • Strong organizational skills

  • Ability to manage multiple priorities, i.e. multi-task

  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency

  • Knowledge of customer service principles and best practices

  • Excellent typing, numeric, oral and written language skills

  • Ability to follow company policies and procedures

  • Ability to work in a high volume, fast paced environment

  • Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers

  • Listening, problem analysis and problem solving skills

Required Experience

  • Previous experience in a fast paced, service based business

  • Prior customer service experience in a service based industry

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Rollins, Inc