Join OUR unstoppable force!
Western Industries is a premier provider of pest control solutions. Our company is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention. Established in 1928, we have a legacy of excellence and the stability of an industry leader.
If you enjoy a busy environment where you can utilize your excellent communication and organizational skills, we may have a job for you. Our Customer Service Representatives are the link between our customers and our service technicians. You will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries and communicate with our field operations. We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business.
This position would be in our branch office located in Princeton, NJ. This is a FT 40-hour per week, Monday through Friday. During our busy season from April through August, there will be overtime and some Saturdays required so you will need to have some degree of flexibility when it comes to work hours and schedule.
Let us share some important information about our company and why you absolutely cannot pass on this opportunity to learn more about a CAREER with Western Pest Services.
In this role, you will be required to:
Provide exceptional customer service and a quality experience to internal and external clients
Prioritize, plan and complete daily tasks, special projects, and assignments
Facilitate accounts receivable and collection efforts
Manage administrative requests and tasks
Provide proactive customer follow-up in a timely manner
Deliver accurate service and sales information
Maintain accurate records utilizing customer service software applications
Respond to leads and referrals
Partner with management to manage expectations and meet deadlines
Assist in scheduling of service routes
Produce accurate and timely reports
Ensure that work is complete and results are satisfactory
Assist in training of new team members as requested/needed
Demonstrate strong attention to detail and accuracy
Competitive hourly compensation
Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more!
Paid Time Off (Holiday/Vacation/Sick)
Western Pest Services is a wholly owned subsidiary of Rollins, Inc., a premier global consumer and commercial services company. The Company provides essential pest control services and protection against termite damage, rodents and insects to more than two million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa, Mexico, and Australia from more than 700 locations. We are an Equal Opportunity Employer, EEOC that promotes diversity through a culture of inclusion and opportunity. We actively recruit women, transitioning military personnel, and veterans. We offer a drug free environment.
High school degree or equivalent
Excellent phone etiquette and friendly, professional demeanor
Strong organizational skills
Ability to manage multiple priorities, i.e. multi-task
Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
Knowledge of customer service principles and best practices
Excellent typing, numeric, oral and written language skills
Ability to follow company policies and procedures
Ability to work in a high volume, fast paced environment
Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
Listening, problem analysis and problem solving skills
Previous experience in a fast paced, service based business
Prior customer service experience in a service based industry