Customer Service Representative-1185-Central Ave

Role: Customer Service Representative-1185 (Central Ave.) Estimated Duration: 6+ months Location:

Phoenix, AZ (hybrid) Position Description Greet clients/public and assess purpose of office visit. Make referrals for Client and community resources. Assist clients to prepare for the application process, Register application and check for prior client history in the portal.

Manage a high volume of incoming calls. Route calls and messages to appropriate staff, Photocopy information submitted by client for eligibility process. Direct client and information to the assigned/ appropriate case manager, Open, date stamp and distribute all mail (US./Inner office/scanned/emailed/fax) Prepare outgoing mail according to office procedures. Skills Required Computer skills, customer service skills, critical thinking skills Skills Preferred Computer skills, customer service skills, critical thinking skills Experience Required None Experience Preferred Minimum 1 year of consecutive customer service Education Required None