Customer Service Representative (4Pm-12Am Shift)

Qualified candidate will responsible for collection of information required to mobilize field office personnel, support Third Party Programs, and insurance needs. Data must be accurately entered into CRM software, XactAnalyis and will be transmitted electronically to field offices who will mobilize appropriate personnel. Attention to detail, strong customer service skills and the ability to provide compassionate and supportive responses while dealing with home owners is a must. The call center is a 24-7 operation, candidate will be assigned to the appropriate shift.

The shift for this role will be from 4PM-12AM (midnight). Must be flexible to work weekends on a rotating schedule.

Responsibilities

• Responsible to maintain a professional presence while answering calls.

• Use discretion as necessary when routing calls or providing information regarding the organization to callers.

• Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel

• Follow precise client required protocols and BELFOR procedures

• Operate effectively and professionally in close team environment requiring self-motivation and ability to multi-task in a fast paced environment