Customer Service Representative 1

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Volt is immediately hiring a Customer Service Representative in Dublin, CA.

As a Customer Service Representative, you will:

• Provide administrative and logistical support to the sales team.

• Communicate with customers via phone, email, video conferencing to provide overall customer satisfaction.

• Assure accurate and timely processing of customer orders so that all orders are shipped on time and in full.

• Responsible for logging orders received and shipped daily and working with Supply Team for product availability. Addresses and resolves any conflicts in order, inventory, and/or shipping.

• Generate reports on sales targets, activity, and related metrics.

• Process orders and follow through on transfer processes assuring accurate and timely flow of product.

• Research and act upon quotes on freight as needed, working with various carriers for timely and cost-effective delivery.

• Review accounts receivable payments, identifying discrepancies and partnering with A/R team on clearing deductions.

• Address and resolve customer concerns, assuring positive outcomes.

• Use knowledge of products to answer inquiries or to forward to appropriate individuals.

• Establish and maintain involvement in industry associations for insights and opportunities for the brand.

• Maintain professional relationships with coworkers, customers, and parent company.

• Performs other related duties as assigned.

• Provides administrative support to sales team.

This is a full-time, Direct Hire opportunity.

The ideal candidate will have:

• Minimum 1 years' experience in a relevant role at a consumer-packaged goods business with national and international distribution preferred.

• Customer service experience required.

• Ability to adapt to changing conditions and demands. Ability to handle multiple priorities.

• Emotional intelligence.

• Self-motivated and able to execute independently.

• Detail oriented yet Big Picture driven.

• Travel required for in-person meetings as needed.

• Team player with excellent collaboration skills.

• Strong problem solving, analytical, and creative skills and the ability to exercise sound judgement in making decisions based on accurate and timely analyses.

• High level of integrity and dependability with strong sense of urgency and results-orientation.

• Excellent verbal, written, and social communication skills.

• Ability to adapt to multiple computer systems and analytical tools.

• Proficient in Microsoft Office suite of products (Excel, Word, Outlook, etc.).

Salary: $26 - $29/Hour

• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) 898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job ID : 430236