Customer Service Representative (06075-Poe)

Pitt Ohio Express Columbus , OH 43216

Posted 3 weeks ago

CUSTOMER SERVICE - CUSTOMER REPRESENTATIVE - CALL CENTER REPRESENTATIVE - CSR

PITT OHIO, a $705 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, GROUND, LTL and TRUCKLOAD services is seeking a Customer Service Specialist to join our team at our Corporate Headquarters in Pittsburgh, Pennsylvania. Hours are 9:00am - 5:30pm, Monday through Friday.

We offer competitive compensation, hospital/medical insurance with no monthly premiums or deductibles, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!

This is an entry level advancement opportunity to learn about PITT OHIO's wide range of service offerings. It includes a 12-week paid training program.

CUSTOMER SERVICE - CUSTOMER REPRESENTATIVE - CALL CENTER REPRESENTATIVE - CSR

JOB DESCRIPTION/ESSENTIAL DUTIES:

  • Provide general LTL and volume quoting

  • Coordinate and quote Fast Track / Time Definite shipments

  • Schedule pick-ups

  • Trace shipments and provide freight charges

  • Process re-billings from sales reps, 3rd parties and customers

  • Process fax and Internet requests from internal and external customers

  • Handle Managed Accounts and special requests from Managed Accounts

  • Effectively and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customers

  • Able to react to change productively and handle other essential tasks as assigned

QUALIFICATIONS:

  • Typing 40 wpm preferred

  • Must be able to multi-task

  • Knowledge of Microsoft Office Environment, particularly Excel, Word, and Outlook

  • Command of English language to communicate effectively with internal and external customers

  • High School Graduate or GED

  • Proficient in general math

  • Previous customer service experience and or call center experience preferred

  • Must be adaptable and able to understand varying customer needs

CUSTOMER SERVICE - CUSTOMER REPRESENTATIVE - CALL CENTER REPRESENTATIVE - CSR

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

  • Sedentary work - exerting up to 10 pounds of force occasionally and/or negligible amount of forces frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Walking and standing are only required occasionally.

  • Close visual acuity is required to perform activities such as preparing and analyzing data and figures, viewing computer terminal, and extensive reading.

  • Typical exposure to interior environmental conditions like air conditioning and dust; no substantial exposure to adverse environmental conditions.

  • Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers.

  • Talking and hearing required to communication with and listen to others to share or receive information. May be occasionally exposed to noise including telephone, office machinery, and conversations of others.

PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.

To navigate to the PITT OHIO Career Center and apply for this position, please go to pittohio.balancetrak.com.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Part Time Customer Service Representative Job

DSW Shoes

Posted 3 days ago

VIEW JOBS 4/19/2019 12:00:00 AM 2019-07-18T00:00 Req #: 74921 Location Name: Shoephoria! Customer Service Center, Columbus Department: Shoephoria! Customer Service Center At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover! Calling all Shoe-Lovers! Designer Shoe Warehouse (DSW) is currently hiring Part Time Customer Service Representatives in our Columbus, OH location! Want to join a fast-paced and growing company – work in a contact center with a team that has a serious passion for shoes? DSW's Corporate Offices are only 10 minutes from Easton and lcoated right by the Columbus Airport. OnSite traning is provided! We have Part Time Call Center openings, working 20 hours a week! Shifts are listed below: Flexibility to work 9am-2pm- three weekdays per week and every Saturday. Flexibility to work 5:00pm- 10:00pm, three weekdays per week and every Saturday. What is a typical work day? * Creating a remarkable customer experience by following DSW's values of Passion, Accountability, Humility and Collaboration through phone and click to chat. * Communicate with DSW customers and stores to provide assistance with product inquiries, sales, rewards information, customer service questions, order status inquiries via phone, online, and click-to-chat * Collaborate with leadership, business partners, and internal associates to enhance the customer experience * Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business related issues Why should you join our team? * Receive a 30% employee discount on dsw.com and in our stores * Fun, team-oriented environment * Paid training * Guaranteed 20 hours per week * Growth opportunities throughout the company * Steps away from DSW's corporate office What are we looking for? * 1-2 years of customer service preferred * High school diploma or equivalency required * Ability to navigate through multiple computer systems * Ability to quickly adapt to fast changing environment Apply now! Please be sure to include your resume for consideration. var rteSpFieldId = 'tor__flistingLayout';var rteCoIdExt = 'DSW';var rteLsFieldId = 'tor__flistingLayout';registerFCKEditors('tor__flistingLayout','sfJobReqLegalScan', ' Calling all Shoe-Lovers! Designer Shoe Warehouse (DSW) is currently hiring Customer Service Representatives in our Columbus, OH location! <\/strong><\/p>\n\n \xa0<\/p>\n\n Want to join a fast-paced and growing company \u2013 work in a contact center with a team that has a serious passion for shoes? DSW\u2019s Corporate Offices are only 10 minutes from Easton and lcoated right by the Columbus Airport. OnSite traning is provided! <\/strong><\/p>\n\n \xa0<\/p>\n\n What is a typical work day? <\/strong><\/p>\n\n \xa0<\/p>\n\n \n * Creating a remarkable customer experience by following DSW\u2019s values of Passion, Accountability, Humility and Collaboration through phone and click to chat.<\/li>\n * Communicate with DSW customers and stores to provide assistance with product inquiries, sales, rewards information, customer service questions, order status inquiries via phone, online, and click-to-chat<\/li>\n * Collaborate with leadership, business partners, and internal associates to enhance the customer experience<\/li>\n * Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business related issues\n \xa0<\/p>\n <\/li>\n<\/ul>\n\n Why should you join our team?<\/strong><\/p>\n\n \xa0<\/p>\n\n \n * Receive a 30% employee discount on dsw.com and in our stores<\/li>\n * Fun, team-oriented environment<\/li>\n * Paid training<\/li>\n * Guaranteed 40 hours per week<\/li>\n * Voluntary over time during peak seasons<\/li>\n * Growth opportunities throughout the company<\/li>\n * Steps away from DSW\u2019s corporate office<\/li>\n<\/ul>\n\n \xa0<\/p>\n\n What are we looking for?<\/strong><\/p>\n\n \xa0<\/p>\n\n \n * 1-2 years of customer service preferred<\/li>\n * High school diploma or equivalency required<\/li>\n * Ability to navigate through multiple computer systems<\/li>\n * Availability to work 2nd shift 1:30-10:00 pm\xa0<\/li>\n * Availability to work one weekend day per week\xa0<\/li>\n * Ability to quickly adapt to fast changing environment<\/li>\n<\/ul>\n\n \xa0<\/p>\n\n \xa0<\/p>\n\n Apply now! Please be sure to include your resume for consideration.<\/p>\n', null, 'listingLayout'); DSW Shoes Columbus OH

Customer Service Representative (06075-Poe)

Pitt Ohio Express