Customer Service Representativ

• Responsible for scheduling patient exams (in Epic) both in person and via telephone.

• Responsible for representing the radiology department to patients, patients' family members, physician offices, health care centers, medical organizations and various other clients.

• This position involves providing in-person and telephone communications to all radiology patients in the Breast Imaging Department and to other departments of Newton-Wellesley Hospital.

• Checking patient's in for their exams in the Breast Imaging Department.

Candidate preferably has experience and skills in the following areas: customer service related to healthcare and/or clinical setting, medical assistant and/or radiology experience, or call center environment.

A high school education is preferred. An understanding of medical terminology related to radiology/healthcare is preferred. Strong attention to detail, organizational and follow through skills, along with excellent customer service, good problem solving skills and the ability to prioritize tasks is pertinent in this role. Strong computer skills is also needed; should be comfortable with Microsoft Office Suite, Outlook, and learning to navigate hospital information systems. Experience with Epic preferred but not required.

Equipment operated includes: Telephone and answering systems, paging systems, computer systems including all required modules, EPIC and printer, fax machines and copier machines, Windows Operating Systems.