Customer Service Representaive Assistant

Frozen Food Express is looking for a Customer Service Representative Assistant for our Lancaster, TX location. Our strategic vision at Frozen Food Express is to be the premier temperature-controlled LTL carrier in North America. Our mission is to be the safest, most predominant, temperature-controlled LTL carrier, offering best in class service to our customers.

Customer Service Representatives are eligible for an attractive benefits package including medical, dental, vision, 401(k) retirement plan, life insurance plans, vacation, and sick time.

Responsibilities:

• Responsible for assisting daily hands-on customer related situations, account development and customer satisfaction.

• Receive and enter detailed customer load information by telephone, fax or electronic tendering.

• Accurately and timely input all load information into the operating system.

• Assist in tracking customers orders and providing daily updates

• Assist in managing service issues by researching and coding all applicable service failures in the system.

• Assist in collecting and maintain current customer information in the operating system.

• Perform any other reasonable related job duties as required by customer as assigned by Director of Customer Service or Customer Service Manager.

• Regular and reliable attendance is required.

• Other duties as assigned by management.

Qualifications/Skills:

• This is an entry level position

• Must be able to demonstrate the skills outlined in the Job Description.

• HS Diploma or Equivalent.

• Demonstrate keyboarding, data entry, and 10-key experience.

• Excellent communication skills both verbal and written.

• Ability to thrive and enjoy in fast paced environment.

• Excellent organizational skills