Customer Service Rep/Cargo Specialist

IMC Companies Charleston , SC 29402

Posted 2 months ago

Position Overview: Responsible for all order entry for customers including maintaining a high level of customer service for both internal and external customers.

Important Job Functions

  • Maintain a high level of customer relations throughout all interactions including, but not limited to, rate quoting, tracking and tracing of containers, and arrival notices to customers

  • Monitoring of pool reports for the division

  • The following reports will be required: pool reports, complete not invoiced, INCA pools, daily activity worksheets, and updates of empty equipment notifications in equipment master

  • Sales solicitation

  • Participation in the World Trade Club

  • Missing Document Report

  • Follow up on all deferred orders

  • Order Entry

  • Improvement of Driver Retention

  • Other tasks as requested

Other Job Functions

  • Assist with Dispatch whenever necessary

  • Coachable and willing to learn all divisions

  • Limiting per diem to a minimum

  • Work towards improving vendor relations

Requirements

  • Industry knowledge

  • Reputation

Other Skills/Abilities

  • Exceptional communication skills

  • Data entry skills

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Customer Service Rep/Cargo Specialist

IMC Companies