Customer Service Rep(02861) - 1735 East Maple Street

Domino's Pizza Kankakee , IL 60901

Posted 2 months ago

Job Description: Customer Service RepresentativeGeneral Description:

Waits on customers' pizza orders in store or on phone. Mops and sweeps floor. Maintains kitchen work area; maintains restaurant equipment and utensils, keeping them clean and in orderly condition.

Washes work tables. Segregates and removes trash. Washes pots and pans.

Transfers food from cooler to work area. Helps in preparation of food. Detail cleaning as directed by manager.

Work Pattern: 4-8 hours per day; 3-6 days per week Work/Rest Cycle: As the work flow dictatesrare to occasional.

Required Education/Training:

No specific education requirements.

Everyone is hired in the entry level position, with promotions made within the company.


Duties and Functions: Essential job duties are:

Waiting on customers. Food preparation. Clean work area by sweeping, mopping, and washing dishes.

Segregates and removes trash. Communication

Requirements:
Essential communication requirements for this job includes verbal communication to the customers, the manager, and other Team Members; and the ability to use the computer to take orders.

Environmental Conditions: The work of a CSR is performed indoors, as well as outdoors while taking out trash, banner waving and door hanging.

The CSR is required to occasionally go into the cooler to help with preparation of the store. Temperature in the cooler is 33 to 38 degrees Fahrenheit. Mechanical Hazards: 1.

Can openercuts. 2. Ovenburns. 3. Cornmealslips and falls resulting from cornmeal on floor.

Chemical Hazards: 1. Soaps. 2. Anti-bacterial cleansing solutions. 3.

Sanitizers. 4. Bleach.


Equipment and Tool Use

Requirements:
Essential Equipment and Tools are the following: pizza peel, knife, bubble popper, pizza cutter, dough scraper, tongs, pizza boxes, insulated pizza warmers, oven, pizza pans, pizza brush, broom, mop, scissors, phones, computers, pens, calculator.

Physical Ability Requirements:
Gross motor skills, including use of both hands.

Body Position and Movement Demands: Duties performed while SITTING: none. Duties performed while STANDING:

Taking orders (frequently); Preparing pizzas (frequently); Tending oven (frequently); Stretching dough (frequently); Taking phone orders and making call backs (frequently). Duties performed while WALKING/CARRYING include: Going to and from make line to oven with pizzas (frequently); Sweeping and mopping (occasionally); Going to and from computer to make line (frequently), Going to and from walk in and dry storage area with food/preparation items (frequently). Duties performed while BENDING AT THE NECK include: Looking at overhead computer monitor on make line (frequently). Duties performed while KNEELING include:

Cleaning activities as directed by the manager. Duties performed while CROUCHING/STOOPING include:

Putting pizzas in insulated warmer (occasionally); Loading boxes to front line (frequently); Retrieving items that may have fallen to the floor (occasionally). Duties performed while TWISTING include:

Placing toppings on pizza (frequently); Stretching dough (frequently); Retrieving pizzas from oven (frequently). Duties performed while REACHING include: Answering phone (frequently); Stretching dough (occasionally); Placing and removing pizza to and from oven (frequently); Exchanging money and pizza with customer (occasionally).



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager(02861) 1735 East Maple Street

Domino's Pizza

Posted 2 months ago

VIEW JOBS 3/16/2019 12:00:00 AM 2019-06-14T00:00 Assistant Manager SUMMARY The Assistant Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that customers are satisfied with their pizza eating experience. The Assistant Manager reports to the General Manager. ESSENTIAL FUNCTIONS Primary responsibilities include: General Oversee and manage all areas of the restaurant and make final decisions on matters of importance to exceed customer expectations. Financial Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Food safety and planning Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent high quality of food preparation and service. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Estimate food and beverage costs. Work with Franchise office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. Estimate food needs, place orders with distributors, and schedule the delivery of food and supplies. Guest service Ensure positive customer service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into customers for life. Operational responsibilities Ensure that proper security procedures are in place to protect employees, guests and company assets. Ensure a safe working and customer environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured. Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness. Investigate and resolve complaints concerning food quality and service. Personnel Provide direction to employees regarding operational and procedural issues. Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees. Conduct orientation and oversee the training of new employees. Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews. Maintain an accurate and up-to-date plan of staffing needs. Prepare schedules and ensure that the store is staffed for all shifts. Community Involvement Provide strong presence in local community and high level of community involvement by personnel.. QUALIFICATIONS High School Degree or GED equivilent is desirable. A combination of practical experience and education will be considered as an alternative. Knowledge of computers (MS Word, Excel). Must possess a valid drivers license. Must be eligible to work in the United States. Must agree to background and credit check. .<> PERSONAL REQUIREMENTS Self-discipline, initiative, leadership ability and outgoing. Pleasant, polite manner and a neat and clean appearance. Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards. Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to store problems. Must possess good communication skills for dealing with a diverse team. Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities. Ability to determine applicability of experience and qualifications of job applicants. <.<<br>ACCOUNTABILITIES Keeps General Manager and District Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action. Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with policies and procedures. Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness. At all times provides a favorable image of Domino's Pizza LLC and NRJM, Inc. Performs other duties and responsibilities as required or requested. WORKING CONDITIONS Hours may vary if manager must fill in for his/her employees or if emergencies arise (typical work week = 35-45 hours). Ability to perform all functions at the restaurant level, including delivery when needed. Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing up to50 pounds, and repetitive hand and wrist motion. Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment. Domino's Pizza Kankakee IL

Customer Service Rep(02861) - 1735 East Maple Street

Domino's Pizza