Customer Service Rep

General Information

Job ID

ATR39223

Posting Job Title

Customer Service Rep

Locations

NE Seward

Employment Type

Full Time

Date Posted

26-Mar-2024

Relocation Support

No

Description & Requirements

WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward.

Career Opportunity - Customer Service Representative

This role serves as a key point of contact for assigned customers with a primary focus on supporting customer satisfaction at our super plant in Sioux City, IA. The representative will maintain a strong relationship with key contacts at the customer location as well as with the sales representatives responsible for those accounts. Project management and data entry are essential day to day activities.

You will receive and process routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff. Incumbents use knowledge of products and product availability to provide a communications link to the customer. Apply basic skills and procedures for the position within assigned functional area. Duties and tasks are standardized. Resolve routine questions and problems. Work under direct supervision and follows standard procedures to accomplish assigned tasks.

How you will impact WestRock:

• Serve as a critical communication link between customers and WestRock.

• Serve as an intermediary between the customer and various departments within WestRock.

• Perform data entry functions for order entry and other tasks.

• Track inventory levels and establish economic order quantities (EOQ).

• Prepare estimates for pricing.

• Complete monthly tracking reports as needed.

• Actively participate on appropriate project teams for operational and system improvement.

• Other duties as assigned.

What you need to exceed:

• 4-year Bachelor degree; Preferably in Business Administration or related field

• Relevant work history will be strongly considered in absence of degree

• Manufacturing environment experience preferred

• Self-starter with a customer service orientation

• Excellent written and verbal communication skills

• Ability to effectively multi-task, be self-managed, and manage time effectively

• Computer Skills- Microsoft Word, Outlook, Excel, and ability to quickly learn other applications as needed

• Decision Making/Initiative. Takes action; Works independently, anticipates potential problems and takes immediate action; self learner.

• Teamwork/Collaboration. Supports customer and WestRock team initiatives and goals, cooperates and demonstrates positive attitude toward others; assist in all areas as needed.

• Planning/Organizing Work. Sets priorities, establishes objectives/milestones, schedules activities effectively; completes tasks on time.

• Communication Skills. Communicates regularly with Customers and Sales Rep, coordinating activities between Customer and WestRock

What we offer:

• Corporate culture based on integrity, respect, accountability and excellence

• Comprehensive training with numerous learning and development opportunities

• An attractive salary reflecting skills, competencies and potential

• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

• CBWRK

#IA

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

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