Customer Service Rep
Hollywood , FL 33025
Posted 3 months ago
Voca Professional has immediate openings available for Customer Service Rep professionals in Miramar, FL!
Voca connects healthcare professionals with fantastic health systems nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!
Assignment details are provided below, were very excited to hear from you!
Assignment DetailsJob Description:
The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
Escalates unresolved and pending customer grievances.
Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.Qualifications:
o High School Diploma or equivalent
o 2 years of customer service experience
o Strong customer service orientation
o Strong attention to detail
o Strong typing and computer navigation skills
o Previous inbound call center or related customer service experience
o Capacity to multi-task, including use of multiple computer applications simultaneously
o Effective verbal and listening communication skills
o Fluency in Spanish or Creole as needednimum: 6-12 months experience working in Healthcare Industry with understanding of Medical Terminology.
At least 1yr of medical experience preferred, take incoming calls and triage to appropriate areas
Partnering with Voca comes with a number of benefits including:
Competitive, Flexible Pay Packages
Voca: The Spirit of Work