Customer Service Rep- Temp-1

Job Description:

SUMMARY

The Customer Service Representative assist our customers by processing orders, preparing correspondences, answering phones, and fulfill customer inquiries with a goal to maintain customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but not limited to the following:

Provide internal and external customers with exceptional customer service by:

• Following up on orders and keeping customers informed. e.g. scheduled ship date, backorder status, part number, and description clarification

• Provide quotations, lead time, RMAs

• Provide accurate, relevant, complete account notation in CRM

• Follow guidelines and policies

• Able to work a flexible schedule during peak call times.

• Working with internal and external customers

Skills required:

• Soft phone skills: clarity, active listening, positive, empathy, organization

• Experience in CRM and ERP required. Proficiency in Excel Power Point, Power BI

• Ability to work effectively in order to contribute to team KPIs

• Customer centric focus: Ability to identify customers needs to resolve issues

• Positive Energy - ability to be a team player; work well with other members of the department as well as members of other departments within the company.

• Adaptability - actively pursues continuous improvement, adapts to changing circumstances and applies new ideas.

• Accountability for Performance - commitment to high standards of performance and demonstrates personal ownership for getting the job done.

EDUCATION and/or EXPERIENCE:

High school diploma. Three (3) plus years of experience in Customer Service, Call Center, Customer facing role or related field.

Proficiency in Excel Power Point, Power BI will be considered a plus

LANGUAGE SKILLS

Able to communicate effectively in the English language

Diversity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership

• Attracting and retaining diverse talent at all levels

• Fostering a globally aware, inclusive culture

• Ensuring our practices are fair and non-discriminatory