Customer Service Rep

TBC Corporation Anchorage , AK 99501

Posted 6 months ago

Description

In the automotive Sales Associate role (Customer Service Advisor) you'll have a great opportunity to learn the auto services business. This role is responsible for selling tires, tire related services, mechanical services and providing excellent customer service in a retail store. Our Career Road Map Program can prepare you for a Service Manager and/or Store Manager role within the organization. Many of our District Managers and Regional Vice Presidents started out as Sales Associate. National Tire and Battery (NTB) is committed to developing our associates and promoting from within the organization.

Company Overview

NTB operates more than 700 retail service store locations nationally and is experiencing rapid growth which presents advancement opportunities for our associates. NTB is a TBC company. For 60 years, TBC Corporation (TBC) has been one of North America's largest marketers of automotive replacement tires. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB, Tire Kingdom, Big O Tires and Midas. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

Job Responsibilities

  • Assist customers in selecting the proper fitment of tires

  • Inform customers of vehicle inspection findings

  • Educate customers on schedule maintenance services

  • Assist Store Manager and Service Manager with operational duties

  • Deliver professional and courteous customer service

  • Other duties as assigned

Qualifications

  • Sales Experience

  • Customer Service Experience

  • Car Enthusiast

  • Automotive Sales Experience is a plus

  • Ability to work a flexible retail schedule including weekends, evenings and holidays

  • Valid Driver's License

  • Criminal Background Check

  • Pre-employment Drug Screen

  • Must be 18 years or older

Benefits

  • Competitive compensation

  • Medical, Dental and Vision coverage

  • Company paid short term disability and company subsidized long term disability

  • Company paid life insurance

  • 401(k) with company match and immediate 100% vesting

  • Generous paid vacation and paid time off

  • Tuition reimbursement

  • Company paid ASE Certifications and Career Path Development programs

  • Flexible spending account

  • Employee assistance program

  • Purchasing power program that allows associates with a year of service to make large retail purchases through convenient payroll deduction

  • Vendor purchase discount program

  • Employee automotive discounts

  • And more!

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

Nearest Major Market: Alaska

Nearest Secondary Market: Anchorage

Job Segment: Customer Service Representative, Medical, Customer Service, Sales, Healthcare, Automotive

Apply now "


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate Inside Garden (Pt)

Lowe's Companies, Inc.

Posted 2 days ago

VIEW JOBS 10/21/2019 12:00:00 AM 2020-01-19T00:00 What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate – Sales Floor, this means: * Being friendly and professional, and engaging customers to help with project needs and answer questions. * Ensuring merchandise is accurately accounted for, handled, and ready for customer pick-up. * Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate – Sales Floor delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. Overall, most of this associate's time is spent interacting with our customers and ensuring they receive the best possible shopping and project planning experience. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For * Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. * Requires morning, afternoon and evening availability any day of the week. * Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. * Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications * 6 months experience using a computer, including inputting, accessing, modifying, or outputting information. * 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information. Preferred Qualifications * Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden). * 1 year of retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. * 1 year of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. * 1 year of retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping. * 1 year of retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden). * 1 year of experience in a customer service position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden). * 1 year of experience working in any department at a Lowe's retail store. * 1 year of supervisory experience in any field, including directing, evaluating, and coaching employees. If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position. Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Apply Now Saved Jobs Email Job Lowe's Companies, Inc. Anchorage AK

Customer Service Rep

TBC Corporation