Specialty Building Products Bethlehem , PA 18018
Posted 2 months ago
Specialty Building Products is a people first organization. Reeb is an SBP Brand.
You may be wondering, why should I join Specialty Building Products?
We live our Core Values and they reflect what we actually believe and how we actually behave. They are who we are. You are joining a team that is built upon a strong culture and standards for success.
Flexibility is offered here; we trust in the expertise, skills and actions of our employees.
We welcome you to something bigger than yourself with all the tools necessary to excel in your role.
Grow with us; we offer a career, not just a job. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us.
Reeb an SBP Brand is currently looking for a Maintenance Mechanic to join our VALUES based organization. We seek to serve people first, and we operate according to a moral compass aimed at doing what is right even when it is hard. Reeb brings this values-based perspective to each of our employees, our customers, our suppliers, and our communities. We do not underestimate the power of our employee's ability to have a uniquely positive impact on the people around us.
Perks of working at Reeb Millwork:
Competitive Pay
Quarterly Bonus (Eligible Day 1)
Comprehensive benefits package includes Medical, Dental, Vision
Company-Paid Life Insurance & Disability
401(k) with Employer match
Paid Vacation & Holidays
ESSENTIAL FUNCTIONS
Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions
Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery
Resolve customer complaints by researching the order history and taking disposition of incorrect products or service
Follow-up to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Solicit sale of new or additional services or products, including up-selling and add-on selling
Maintain positive relationships with both internal and external customers
Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques
Actively participate in departmental goal setting and goal achievement
Conduct all activities in a safe manner, adhering to company safety standards
Continuously work towards a "one-team" concept with outside sales representatives
Apply STAR qualities - seamless, trustworthy, attentive, resourceful
Provide stellar customer service and exceed the customer's expectations
Education : High School Graduate or General Education Degree (GED), Associate degree preferred
Experience : 3+ years related customer service experience
SKILLS & ABILITIES
Computer Skills
General computer knowledge required, including use of internet, email, MS Office
Other Requirements
Basic math skills (fractions, decimals, division, multiplying, adding, subtracting)
Keyboarding skills
Ability to use a calculator, able to read, write and understand English
Ability to communicate effectively and to articulate clearly
Willing to study company catalog to assist in product knowledge
Ability to use a multi-line phone system, occasional out-bound calling
Ability to understand both company sales goals and initiatives
We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
Reeb Millwork is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.
Specialty Building Products