Customer Service Rep - SHP (Temporary) Potential For Permanent/Remote After Training

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:

Customer Service Rep

• SHP (Temporary) Potential for permanent/Remote After Training

Cost Center:

682891076 SHP Customer Service

Scheduled Weekly Hours:

40

Employee Type:

Temporary

• Benefited (Fixed Term)

Work Shift:

See Job Description for detail (United States of America)

Job Description:

WORK SHIFT: 8 hour shift between 8:00 AM - 8:00 PM; Evening & weekend hours are occasional or on a rotation basis. Temporary position scheduled to go through March 2025. Position can be remote after completing 60-90 day onsite training period.

The Customer Service Representative-SHP primary responsibility is to ensure positive customer interacts with Security Health Plan's customers. The individual will interact with members, applicants, providers, and agents via telephone, fax, email, or in person, with the majority of contact conducted over the telephone.

The Customer Service Representative-SHP will identify the customer's concern and appropriately research and resolve the inquiry in a timely manner; this may include forwarding the request as applicable. Potential for permanent opportunity as well.

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Required Education: High school diploma or equivalent.

Preferred Education: Associate or Bachelor's Degree in business administration.

EXPERIENCE

Minimum Experience Required: Two years' experience with customer service. Demonstrated proficiency with handling high-pressure situations and with verbal and

written communication skills.

Preferred/Optional Experience: Experience working in a health insurance call center.

Potential for permanent positions when they become available. Permanent positions also have potential for working remote after initial training.

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve. We believe that every individual should have the opportunity to attain their highest level of health.

We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid.

This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.