Customer Service Rep

Rocketquote Wellington , FL 33411

Posted 1 week ago

Job description

Customer Service Representative Job Description

Are you looking for a chance to supercharge your career and make a huge impact on a growing agency? Are you a team-player, a great communicator, and ready to take the wheel on building your career? Chavez Farmers Agency has huge goals to crush, and you can help us achieve them by joining our rapidly growing team! Were building the foundation of the greatest sales organization in insurance, and we need your help!

We are a fast-growing Farmers Agency that is looking to bring on our next SUPERSTAR! At Chavez Farmers Insurance we thrive on collaboration, creativity, and thoughtful communication with customers as we create a positive, tech-enhanced experience in an industry that is typically known for being old-school. Youll receive tons of training, 1:1 coaching, your P&C 440 or 220 license, and join a winning positive culture! We can wait to have you jumpstart your career with us!

Qualifications:

  • 4-40 License
  • Ability to build rapport with clients
  • Ability to prioritize and multi-task
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

At Chavez Farmers Agency our success is driven by the strength of our Team. We believe in the principle of investing in the people that make our business a success. We provide an industry leading marketing and lead generation program, mastery learning-based training, sales process and tactics training, facilitation, professional leadership development programs, licensing education programs, individual and group engagement metrics, as well as promote from within policies. We foster a sense of belonging and a culture of accountability, teamwork, communication, and excellence. We cant wait to hear from you!

Requirements

Responsibilities:

  • Provide information about products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Handle customer inquiries
  • Ability to thrive in a fast-paced environment, navigate multiple programs and effectively use agency resources to successfully complete customers requests
  • Passion for high achievement with the ability to self-manage and demonstrate personal accountability, as well as effective collaboration in a team environment
  • Strong customer service skills with a focus on delivering high customer value
  • Demonstrate strong personal ethics and teamwork
  • Optimize consumer experience
  • Implement, track and respond to customer surveys
  • Must be a customer resolution specialist
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Customer Service Rep

Rocketquote