Customer Service Rep Radiology Scheduling

Spectrum Health Kentwood , MI 49508

Posted 2 months ago

Assist and educate members, employer groups, providers, colleagues, and/or elite agents of health plan benefits with accessing services, facilitating and resolving complex problems, understanding claims, billing and coding, along with other non-routine questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.

Basic Qualifications:

Education

  • High School Diploma or equivalent

Experience

  • 2 years of experience typically gained through skills/knowledge/abilities in customer-facing service on phone or face to face; customer service, high volume call center, medical billing, insurance environment relevant to benefits, provider contracting, claims processing, and/or managed health care

Preferred Qualifications:

Education

  • Associate's Degree or equivalent

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.

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Customer Service Rep Radiology Scheduling

Spectrum Health