Customer Service Rep- PT

Forward Air Folcroft , PA 19032

Posted 1 week ago

Company Overview:

Forward Air Inc. is a publicly traded (NASDQ: FWRD) and highly respected transportation and logistics Company with revenues of approximately $1B annually. We are a growth-oriented company that has doubled in size over the past 5 years. We have an aggressive growth strategy and need great talent to help us achieve our goals. As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Terminal Customer Service Representative

Job Description:

The Terminal Customer Service Rep fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.

Core Duties & Responsibilities:

  • Answer incoming customer calls and provide detail information

  • Notify customers daily of freight availability

  • Data entry (domestic and international bills)

  • Maintain a driver sign in log

  • Maintain a cash log file

  • Maintain files in order and as outlined in the operations procedures and policy manual

  • Perform daily audits on all outbound shipments

  • Arrive inbound manifest and close out outbound manifest in the AS400

  • Consistently monitor e-mail request and provide detail information in a timely fashion

  • Regular and dependable attendance

  • Prepare in-bond documentation (Smaller stations only)

  • Office cleanliness: vacuum and trash empty (Smaller stations only)

  • Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)

  • Other duties as assigned

Requirements:

  • Demonstrated ability to carry out assignments to their completion and meet deadlines

  • Ability to establish and maintain effective working relationships with employees and managers

  • Desire for a long-term career with an industry leading company

  • Ability to present and maintain a positive corporate image in a fast paced environment

  • Proactively establish and maintain effective working team relationships with all support departments

  • Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.

  • Ability to perform general administrative duties; file, perform data entry, photocopies, etc.

  • Ability to handle heavy work load and work well under pressure

  • Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)

  • High school diploma or GED equivalent

  • Mus be able to pass basic hazardous materials training

Skills:

  • Must have the ability to work in a fast paced environment

  • Strong verbal and written communication skills

  • Experience with AS400 operating systems is a plus

  • Transportation industry knowledge and experience is a plus

  • Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.

Forward Air is an Equal Opportunity employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Temporary Customer Service Representative

Family Dollar Stores, Inc.

Posted 1 week ago

VIEW JOBS 3/14/2019 12:00:00 AM 2019-06-12T00:00 General Summary: As part of Family Dollar's New/Remodel Staff, you will be responsible for providing exceptional service to our customers. Under the direction of the Store Manager or Remodel Staff Team Lead, you will participate in the store set up, execution and timely completion of the remodel and/or renovation. This is a temporary assignment. Principle Duties & Responsibilities: * Provides great customer engagement in positive and approachable manner. * Assists in maintaining a clean, well-stocked store for customers during their shopping experience. * At the direction of the Store Manager or Remodel Staff Team Lead, builds fixtures and stocks merchandise. * Assists in unloading of merchandise from delivery truck, organizes merchandise, and transports merchandise from stockroom to sales floor. * Independently stocks shelves and recovers merchandise in the store. * At the direction of the Store Manager or Remodel Staff Team Lead, assists in building a clean, well-stocked store for customers. * Remains constantly aware of customer activity to ensure a safe and secure shopping environment. * Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer some experience working with people and general public; Work in retail, hotel, restaurant, grocery or drug store environment is preferred. Physical Requirements: Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule to include days, evenings, weekends and holidays. Skill & Competencies: Customer Focus, Developing Potential, Strong Organizational Skills,Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Family Dollar Stores, Inc. Folcroft PA

Customer Service Rep- PT

Forward Air