Customer Service Rep

Plantgistix Baytown , TX 77521

Posted 1 week ago

Plantgistix - Baytown II Location


Make a great impression on the One-way Video interview attached to the application and increase your chances to meet the Hiring Manager for an in-person interview.

Position Overview

Process all Customer Shipment Request, Prepackaged Inbound Notifications and expeditiously resolve any inquiries related to your area of responsibility. This includes but is not limited to processing orders and inbound notifications, proactively (when possible) communicating & coordinating with UDC Operations Department, Customers, Freight Forwarders, Steamship Lines, Trucking Companies and Management to ensure all prepackaged inbounds, shipment requests, inventory control, reports and general inquiries are processed in a timely manner (on-time if applicable) while maintaining the highest level of quality.

Essential Job Functions

  • Receive & Review all shipment requests for Customer and/or Country of Destination regulations.

  • Process shipment orders accurately and immediately to ensure all paperwork is distributed to the appropriate parties.

  • Continually monitor loading process/status of shipment requests

  • Proactively identify potential issues with customer orders & communicate to All Parties Involved & Upper Management

  • Immediate response and follow-thru to Customer inquiries

  • Process prepackaged inbound notifications

  • Complete Customer reports on-time and accurately

  • Complete and enter miscellaneous charges

  • Process repack requests under 5000# (unless being repackaging on a pack-out line)

  • Process re-labeling requests (unless being re-labeled on a pack-out line)

  • Immediately notify customer of damage and/or lost material and remove from inventory

  • Communicate new Customer process instructions to your supervisor

  • Process Customer requests for stock releases/transfers

  • Complete and distribute miscellaneous work orders for shipments/inbounds requiring overtime, disposing of customer inventory, pre-physicals and other non-standard Customer requests.

  • Fax/Mail completed BOLs to the Customer

  • File completed orders

  • Lead & Reconcile Customer Physicals

  • Research & resolve inventory discrepancies

  • Relief for Switchboard

Other Skills/Abilities/Qualifications

  • Each Customer must be provided Excellent Customer Service

  • Proficient in Microsoft Word & Excel

  • Minimum of three years experience in a Customer Service Position

  • Type 40wpm without errors

  • Pride in workmanship & Attendance

  • Team-player

  • High-level of organizational and prioritization skills Able to multi-task

  • Attention to Detail Accuracy is a must

  • Perform well in a demanding environment

  • Flexible with schedule and job function changes

  • Excited by a demanding environment

  • Always maintain Professionalism with Customers, Freight Forwarders, Steamship Lines, Trucking Companies & Other Employees

  • Continually monitor & communicate possible process improvements

  • Challenged to be instrumental in the growth of the Company

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as necessary to meet the ongoing needs of the Company.

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Customer Service Rep