Customer Service Rep, National Sales

US Foods, Inc. Seabrook , TX 77586

Posted 1 week ago

Join Our Community of Food People!

BASIC PURPOSE

Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner.

Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.

Essential Duties And Responsibilities

Receive Inbound Calls And Place Outbound Calls To Customers In Order To Provide Information About Products And Services, To Take Orders, Or To Obtain Details Of Complaints.

Keep Records Of Customer Interactions And Transactions, Recording Details Of Inquiries, Complaints, And Comments, As Well As Actions Taken.

Resolve Customers' Service Or Billing Complaints; Check To Ensure That Appropriate Changes Were Made To Resolve Customers' Problems.

Contact Customers In Order To Respond To Inquiries Or To Notify Them Of Claim Results And Any Planned Adjustments; Refer Unresolved Customer Complaints To Designated Departments For Further Action.

Obtain And Examine All Relevant Information In Order To Assess Validity Of Complaints And To Determine Possible Causes.

Coordinate Same-Day Deliveries And Pickups For Customers. Process Pickup Requests From Customers And National Sales Team. Respond To Delivery/Routing Questions And Issues From Customers.

Respond To Product Inquiries From Customers. Share New Or Additional Services Or Products With Customers.

Compare Disputed Merchandise With Original Requisitions And Information From Invoices, And Prepare Invoices For Returned Goods.

Contact All Customers Affected By Product Recalls And Withdrawals.

Recommend Improvements In Products, Shipping, Service, Or Billing Methods And Procedures In Order To Prevent Future Problems.

Supervision

None

Relationships

Internal: Sales, Operations / Distribution / Support

External: Customers

Qualifications

Education/Training: High School Diploma Or Equivalent Required; Bachelor'S Degree Preferred.

Related Experience: Minimum Of Three Years Experience In Customer Service Call Center Environment Required. Experience In Food Service Distribution A Plus.

Knowledge/Skills/Abilities: Excellent Verbal Communication Skills And Problem Resolution Ability Required.

Working Knowledge Of Microsoft Word And Outlook Required. Crm / Phone Technology Experience Preferred.

  • EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
TX Customer Service Representative

Family Dollar Stores, Inc.

Posted 1 week ago

VIEW JOBS 4/11/2019 12:00:00 AM 2019-07-10T00:00 General Summary: As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties & Responsibilities: * Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean, well-stocked store for customers during their shopping experience. * Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. * Independently stocks shelves and recovers merchandise in the store. * Accurately handles customer funds and processes transactions using the POS system. * Remains constantly aware of customer activity to ensure a safe and secure shopping environment. * Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments. Physical Requirements: Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Skills & Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Family Dollar Stores, Inc. Seabrook TX

Customer Service Rep, National Sales

US Foods, Inc.