Customer Service Rep

National Express Corporation Bismarck , ND 58502

Posted 1 week ago

Global, Local, Total

National Express Transit (NEXT) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NEXT is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking a Part Time Customer Service Representative for our Customer Service Center (CSC) in Bismarck, ND.

Responsibilities:

  • Address customer's questions and concerns in a courteous manner

  • Sell Transit passes for various transportation fares

  • Run reports and maintain information in an Excel spreadsheet

  • Handle cash

  • Generating reports as needed

  • Encouraging compliance with company policies and procedures

  • Maintaining accurate, orderly and up to date records for all administrative tasks

  • Encouraging compliance with company policies and procedures

  • Performing various administrative tasks

  • High School graduate or equivalent

  • Customer service experience required

  • Sales and cash handling experience required

  • Excellent oral communication skills to respond and present professionally to callers and visitors.

  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.

  • Strong inter personal skills and excellent written and oral communication skills required

  • Critical thinking and problem-solving skills are also required

  • Excellent oral and written communication skills with excellent interpersonal skills

  • Computer literacy, preferably in word processing and spreadsheets,

  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks

  • Bilingual English/Spanish a plus

National Express LLC is an Equal Opportunity Employer.

For more information please visit http://www.nationalexpresstransit.com or http://www.nellc.com.

Key Words: Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transp


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Customer Service Rep

National Express Corporation