Customer Service Rep

MMC Group

San Antonio , TX 78201

Job Description

MMC Group is looking for 3 Customer Service Reps

The Customer Service Rep receives inbound calls from customers as initial point of contact to answer questions related to HR policies, practices or to resolve issues. He/she helps the customer by answering their inquiry, resolving their problem or routing their call to a caseworker for resolution. In addition, the CSR records and tracks the issue via the case management tool from initiation through resolution. The CSR solves problems largely by precedent with referral to detailed instructions/procedures. This role escalates issues and seeks advice when faced with non-standard issues/problems and shares knowledge and experience with other members of team.

Company Description

MMC principals and recruiters possess technical and administrative process development and improvement, including the management of large-scale information technology projects and long and short term staffing assignments.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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Customer Service Rep

MMC Group