Customer Service Rep

Lincare Hingham , MA 02043

Posted 4 weeks ago

Summary:

  • To aid in all Customer Service functions of order entry while abiding by the procedures set forth by management.

Job Responsibilities:

  • Attends work on a regular and predictable basis

  • Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel *If applicable

  • Actively participates in the training of all Customer Service personnel including new hires

  • Monitors the flow of orders to and from the Customer Service Department

  • Deletes corrects or re-enters patient orders as deemed necessary

  • Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

  • Perform other duties as assigned

Qualifications:

  • Ability to read and analyze documents such as patient orders

  • Comprehend pharmacy prescription terminology *if applicable

  • Ability to effectively communicate with co-workers and patients alike

  • Ability to help with the training of employees

  • Ability to calculate figures and amounts in reference to frequency and doses dispensed *if applicable

  • Ability to apply common sense understanding to carry out oral and written instructions

Education and Experience:

  • High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience

  • Computer entry experience necessary

Physical Demands:

While performing the duties for this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk to hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. The noise level in the work environment is usually moderate.


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Customer Service Rep

Lincare