At 3M, we apply science in collaborative ways to improve lives. With $33 billion in sales, our 93,000 employees connect with customers all around the world.
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.
Here, you can apply your talent in bold ways that matter.
3M is seeking a Customer Service Representative for the Advanced Materials Division located in Irvine, CA. At 3M, you can apply your talent in bold ways that matter. Here, you go.
The person hired for the position of Customer Service Rep. will engage in activities to enhance the level of customer satisfaction, specifically providing company product information, quotations, order processing and post order follow up.
For additional business group/division/product information, please visit: https://www.3m.com/3M/en_US/design-and-specialty-materials-us/ceradyne/
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
Primary Responsibilities include but are not limited to the following:
Answer non-routine inquiries from potential and existing customers
Enter and confirm orders
Monitor orders and deliveries, track shipments with carriers
Answer customer order expedite and status inquiries
Provide post order support; obtain CofC, shipping docs, etc
Contact customers regarding non-working inventory monthly or as needed
Pro-active account management; review open orders, history, and request orders from customer as needed to ensure consistent order flow
Assist Credit Dept. with collection efforts
Support Sales with the preparation of quotations for non-standardized products
Quotations follow-up as needed
Keep databases (orders and quotations), SAP customer information up-to-date
Set up new customer accounts, material numbers in SAP
Research and resolves non-routine and difficult customer inquiries and complaints
RMA/Claim handling, obtain approvals, enter in SAP, monitor progress thru to credit memo
Have knowledge and understanding of the current processes and systems and provide service to internal and external customers
Interface between customers, Sales and Production
Identify and analyze patterns to improve inefficiencies and customer satisfaction
Work closely with Supply Chain and Production to resolve problems, obtain current and accurate information, provide assistance as needed
Participate on cross functional teams, such as Lean or Kaizen, as needed to assist in process improvement efforts
Possess a High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
Minimum of three (3) years of customer service experience in a manufacturing, private, public, government or military environment
Experience with manufacturing, supply chain and/or logistics
SAP or similar ERP system
Basic to advanced knowledge of Microsoft Excel and Word
Location: Irvine, CA
Relocation: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.
U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.
To comply with these laws, and in conjunction with the review of candidates for those positions within 3M that may present access to export controlled technical data, 3M must assess employees' U.S. person status, as well as citizenship(s).
The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at 3M Company's sole election.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.