Customer Service Rep Intern - Bidshore

1871 Member Companies Chicago , IL 60290

Posted 6 days ago

About Us

BidShore is a Chicago-based startup that is evolving with its unique and innovative business model - providing on-demand discounts through merchant bidding. (Reverse eBay). Initially, targeting the Restaurant market in the ChicagoLand area.

BidShore is looking for a Customer Service Representative to be part of our Start up.

Duties and responsibilities

- Provide fantastic customer service via phone calls, instant messages and emails

- Manage large amounts of incoming calls, instant messages and emails

- Identify customer needs, create solutions and ensure a positive experience

- Open and maintain customer accounts, prepares product or service reports, collect and analyze customer information

- Establish, develop and maintain positive customer relationships

- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution

- Follow communication procedures, guidelines and policies

- Meet customer service team call handling quotas and quality goals

- Utilize various software systems to optimize efficiency and performance

Requirements

- Proven work experience as a customer service or sales representative

- Excellent customer service skills

- Outstanding listening and phone etiquette skills

- Ability to handle customer situations in a polite, professional and timely manner

- Advanced communication, selling and problem resolution skills

- Strong computer, typing and 10-key and Office (Excel, Word, PowerPoint) skills

- Familiarity with Customer Relationship Management (CRM) systems

- Excellent time management, organizational skills and ability to multi-task

- Ability to work independently and/or in a team environment

- Minimum high school diploma; AA, BS/BA degree preferred

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VIEW JOBS 3/7/2020 12:00:00 AM 2020-06-05T00:00 About Us BidShore is a Chicago-based startup that is evolving with its unique and innovative business model - providing on-demand discounts through merchant bidding. (Reverse eBay). Initially, targeting the Restaurant market in the ChicagoLand area. BidShore is looking for a Customer Service Representative to be part of our Start up. Duties and responsibilities * Provide fantastic customer service via phone calls, instant messages and emails * Manage large amounts of incoming calls, instant messages and emails * Identify customer needs, create solutions and ensure a positive experience * Open and maintain customer accounts, prepares product or service reports, collect and analyze customer information * Establish, develop and maintain positive customer relationships * Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution * Follow communication procedures, guidelines and policies * Meet customer service team call handling quotas and quality goals * Utilize various software systems to optimize efficiency and performance * Proven work experience as a customer service or sales representative * Excellent customer service skills * Outstanding listening and phone etiquette skills * Ability to handle customer situations in a polite, professional and timely manner * Advanced communication, selling and problem resolution skills * Strong computer, typing and 10-key and Office (Excel, Word, PowerPoint) skills * Familiarity with Customer Relationship Management (CRM) systems * Excellent time management, organizational skills and ability to multi-task * Ability to work independently and/or in a team environment * Minimum high school diploma; AA, BS/BA degree preferred 1871 Chicago IL

Customer Service Rep Intern - Bidshore

1871 Member Companies