Customer Service Rep

Medical Office Receptionist

Full Time Direct-To-Hire West Phoenix Area

Bilingual Spanish & English

The Medical Office Receptionist supports the daily operations of the practice by performing essential reception and administrative tasks. This role involves greeting and registering patients, managing patient schedules, and ensuring accurate and efficient record-keeping. The receptionist will also handle patient financial responsibilities, verify insurance, and assist in creating a positive experience for patients during their visit.

Essential Duties:

Check-in and schedule patients for appointments, ensuring accurate and timely registration.

Answer phones in a pleasant, helpful, and professional manner, providing exceptional customer service.

Assemble patient charts, maintain files, and ensure all necessary documentation is complete and organized.

Greet patients and visitors promptly and courteously.

Verify patient demographics and insurance information during check-in, updating records as needed in the EHR system.

Scan insurance cards, driver's licenses, and referral/authorizations into the EHR system; update referring physician and PCP details.

Perform check-out procedures, schedule future appointments, and provide patients with instructions or education regarding upcoming tests or procedures.

Requirements:

High School Diploma or GED required.

1 year of medical office experience preferred.

Strong computer, internet, and technology platform skills.

Excellent communication skills, both written and verbal, with strong phone customer service abilities.

Ability to create and maintain positive, effective working relationships with patients, staff, and the public.

Bilingual Spanish & English Well-organized

Many Benefits Available:

Full healthcare and medical benefits

Vacation and sick time

Various financial incentives

This is a Direct-To-Hire position with immediate availability. The hours are Monday to Friday, with no weekends or holidays. Interim HealthCare is responsible for sourcing and interviewing candidates before presenting final candidates to the facility for the in person interview.