Customer Service Rep

General Purpose:To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Administrator/ Director of Health Services with the office operations and the scheduling of patients/clients requiring care.Essential Functions: * Assists the Administrator/ Director of Health Services in establishing and monitoring compliance with quality and operations standards. * Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for personnel. * Verifies client insurance. * Assists with recruitment, hiring, onboarding, retention, employee/labor relations, compensation and employee development. * Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions. * Assists with clinical, marketing, payroll and/or collection functions, as needed. * Ensures all assigned office functions are completed in compliance with federal, state, local laws and CHAP regulations as well as all policies, procedures, and standards of Interim HealthCare. * Promotes agency through education to prospective and existing patients/clients. * Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient. * Completes other assignments as requested and assigned. * May have access to personal health information ( PHI ) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.Minimum Education & Experience Requirements: * Licensed Vocational Nurse- preferred * Associate Degree or equivalent years of training or work experience. * One (1) year experience in healthcare, preferably hospice or home health.Knowledge, Skills & Abilities Required:* Proven organizational skills and detail orientation. * Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload. * Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel. * Proficient in current company software programs.Working Conditions & Physical Effort:*

Work is normally performed in a typical interior/office work environment. * May be required to perform patient care (LVN only)* Ability to work flexible schedule and/or evening hours as needed. * Ability to sit in front of CPU for long periods of time. * Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.