We have an excellent opportunity available to join a stable, growing Customer Service Call Center!
We are not a third-party call center, so there is no danger of "losing the account". We take calls from our own customers.
We handle customer service support for furniture warranty claims.
We offer an outstanding benefits backage (medical, dental, vision, disability, 401k, etc. and the Company pays 65% of the cost for employees and dependents medical coverage!!)
We pay weekly.
We are an employee focused company, and we have a wonderful team in place.
We love to promote from within, so there is opportunity for growth and advancement.
NO sales or conversions.
This is an entry-level position, and we make sure you are fully trained before you speak to customers.
In this role, you will answer inbound new claim calls in a professional and friendly manner, and initiate the customer's furniture warranty claim in the customer management system. You will compose grammatically correct correspondence such as claim notes, e-mails, etc. You'll meet the established adherence and utilization goals of the department. Most importantly, you will demonstrate passion for excellence with respect to treating and caring for customers.
Our center is staffed to meet the needs of our clients, so you must have availability to work a schedule that includes evenings and weekends, and occasional overtime, if needed. (Schedule may fall anywhere within our operating hours of Monday-Friday from 8 a.m.-8 p.m., and Saturdays from 8 a.m.-6 p.m.)
Education and Experience:
High School Diploma or GED required; Associate's Degree preferred.
1+ years previous customer service experience is required.
Previous retail and/or furniture experience is a plus.
Ability to speak and read Spanish and English fluently is preferred.
Familiarity with the internet navigation and experience using a CRM system or similar PC databases
If you have a passion for assisting customers, and you are looking for a stable, employee-focused company where you can start the rest of your career, we want to hear from you! Please note that only candidates who complete all steps in the application process can be considered.
Palladio US, LLC