Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service REP - Inbound Contact Center (Wpb)

Expired Job

Palladio US, LLC West Palm Beach , FL 33409

Posted 4 months ago

We have an excellent opportunity available to join a stable, growing Customer Service Call Center!

About us:

  • We are not a third-party call center, so there is no danger of "losing the account". We take calls from our own customers.

  • We handle customer service support for furniture warranty claims.

  • We offer an outstanding benefits backage (medical, dental, vision, disability, 401k, etc. and the Company pays 65% of the cost for employees and dependents medical coverage!!)

  • We pay weekly.

  • We are an employee focused company, and we have a wonderful team in place.

  • We love to promote from within, so there is opportunity for growth and advancement.

  • NO sales or conversions.

This is an entry-level position, and we make sure you are fully trained before you speak to customers.

In this role, you will answer inbound new claim calls in a professional and friendly manner, and initiate the customer's furniture warranty claim in the customer management system. You will compose grammatically correct correspondence such as claim notes, e-mails, etc. You'll meet the established adherence and utilization goals of the department. Most importantly, you will demonstrate passion for excellence with respect to treating and caring for customers.

Our center is staffed to meet the needs of our clients, so you must have availability to work a schedule that includes evenings and weekends, and occasional overtime, if needed. (Schedule may fall anywhere within our operating hours of Monday-Friday from 8 a.m.-8 p.m., and Saturdays from 8 a.m.-6 p.m.)

Education and Experience:

  • High School Diploma or GED required; Associate's Degree preferred.

  • 1+ years previous customer service experience is required.

  • Previous retail and/or furniture experience is a plus.

  • Ability to speak and read Spanish and English fluently is preferred.

  • Familiarity with the internet navigation and experience using a CRM system or similar PC databases

If you have a passion for assisting customers, and you are looking for a stable, employee-focused company where you can start the rest of your career, we want to hear from you! Please note that only candidates who complete all steps in the application process can be considered.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Contact Center Workforce Management Supervisor (Wpb FL)

Palladio US, LLC

Posted 3 days ago

VIEW JOBS 1/13/2019 12:00:00 AM 2019-04-13T00:00 We are seeking an experienced Contact Center Workforce Management Supervisor to bring their expertise in forecasting and scheduling, WFM software, and contact center operations to lead the workforce department team members in optimizing scheduling to maximize service and quality. The WFM Supervisor will also be a pivotal driver in the architecture of the Workforce Management system, in support of Real Time Analysis, reporting, routing skills, queues, and IVR set up. Essential Functions * Creates reports and dashboards on historical data and forecasting results from applicable systems. * Analyzes data and recommends talent management solutions for implementation. * Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, call center and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments. * Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing plans. * Forecasts all contact types * Maintains holiday patterns forecasts to ensure effective coverage for holidays. * Maintains staffing logs * Maintains historical models * Other duties assigned by management Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Competencies * Strong understanding of Erlang C * Expert level experience with workforce management software * Solid understanding of workforce management as relates to day to day business operations * Excellent verbal and written communication skills required * Proficiency in GSuite and Microsoft Office Suite applications required * Strong analytical and mathematical skills required * Highly organized * Ability to work independently as well as with a team * Familiarity with the Internet and experience using PC databases * Experience using software to build and maintain complex forecasting models Required Education and Experience * High School Diploma or GED * Three or more years of Contact Center Support experience in Workforce Management * Minimum of 2 years of workforce analyst experience in a contact center environment Preferred Education and Experience * Associate's Degree Work Environment High volume, inbound contact center. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the environment is moderate. The Contact Center hours range between 8:00 a.m. until 10:00 p.m. Monday Friday; 8:00 a.m. until 6:00 p.m. on Saturday; 10:00 a.m. 6:00 p.m Sunday Eastern Time (subject to change depending on business needs). The Workforce Planner must have the ability to work a flexible schedule to support business needs. Physical Demands While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to sit and use hands to type on computer. This employee will be required to stand and speak, hear, and listen. The vision requirements include close vision, distance vision, peripheral vision and ability to adjust focus. Work is generally in a contact center environment where noise levels are slightly higher than in a standard office environment. Travel Business Travel possible up to 15% Supervisory Responsibility This position has supervisory responsibility for the Workforce Team. EEO Statement Palladio US, LLC is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law. Palladio US, LLC West Palm Beach FL

Customer Service REP - Inbound Contact Center (Wpb)

Expired Job

Palladio US, LLC