Customer Service Rep II

Performance Health is seeking a Customer Service Rep to join our team. In this position, you will be responsible for creating and maintaining high standards of service to customers in order to develop and maintain a quality reputation in the marketplace, build public relations and increase sales.

Essential Duties & Responsibilities Respond appropriately to all inbound calls and emails, meeting customer needs for quick and accurate response. Make outbound calls to existing customers/vendors and business partners.Interpret and communicate accurately to customers/vendors and business partners in reference to company policies, product description/prices and departmental procedures.Respond knowledgeably to returns - credits and adhering all case management procedures

Handle product/service claims and special orders/requestsEstablish approximate delivery time and cost for customers and investigate delivery delays

Coordinate the tracing procedure for lost orders and shipments and process claims

Accurate and efficient data entry of all fax/email orders

Performs other duties as assigned Job QualificationsHigh School Diploma or Equivalent1-2 years of work experience in a customer service role

Ability to quickly grasp new concepts and technology

Excellent computer and data entry skills - including proficiency with MS Office (Word & Excel) and Internet usage

Excellent written and oral communications skills

Excellent customer service skills BenefitsOur benefits include healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.This is a full-time position with an hourly pay rate of $18.00 - $19.00 plus benefits. To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily.

The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.