Customer Service Rep. II

Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service specialist is responsible for determining the clients issue offer possible solutions or providing follow-up as needed. Customer service agents may be inbound outbound or a combination of both. Job Responsibilities:

Resolve customers service or billing complaints by performing activities such as exchanging merchandise refunding money and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.

• Handle inbound calls from customers to schedule appointment

• Identify driver information and confirm in system

• Update any new or changed information

• Confirm, change or cancel appointments PART TIME HOURS: Monday & Tuesday 8AM-4:30PM.
  
  About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
  
  We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
  
  TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.