JOB SUMMARY / GENERAL DESCRIPTION:
Under limited supervision, this position handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships.
ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:
Other duties may be assigned. A teammate in this position must have the ability to:
Monitor customer reporting; communicate critical issues.
Research and respond to customer inquiries.
Maintain customer files to ensure up to date information.
Manage customer requests for assistance, information, and issue resolution.
Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
Maintain regular communication with decision makers within customer organizations.
Train customers on various business applications to maximize company value to the organization.
Analyze and respond to various customer requests involving store level and group level information.
Respond to various customer requests and needs.
Answer inquiries by phone, email, and internet response.
Perform other duties as needed or assigned by supervisor.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
A teammate in this position must have:
High School Diploma or GED.
2 or more years of customer service experience.
Ability to type 45 wpm and perform 10-key by touch.
Strong verbal and written communication skills, and organization and planning skills.
Knowledge and experience with all Microsoft office applications.
Ability to prioritize pending tasks in a logical manner.
Ability to learn quickly, retain information and meet deadlines
Mclane Company, Inc.