Customer Service Rep II

Mclane Company, Inc. Manteca , CA 95336

Posted 2 months ago

JOB SUMMARY / GENERAL DESCRIPTION:

Under limited supervision, this position handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships.

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

Other duties may be assigned. A teammate in this position must have the ability to:

  • Monitor customer reporting; communicate critical issues.

  • Research and respond to customer inquiries.

  • Maintain customer files to ensure up to date information.

  • Manage customer requests for assistance, information, and issue resolution.

  • Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.

  • Maintain regular communication with decision makers within customer organizations.

  • Train customers on various business applications to maximize company value to the organization.

  • Analyze and respond to various customer requests involving store level and group level information.

  • Respond to various customer requests and needs.

  • Answer inquiries by phone, email, and internet response.

  • Perform other duties as needed or assigned by supervisor.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

A teammate in this position must have:

  • High School Diploma or GED.

  • 2 or more years of customer service experience.

  • Ability to type 45 wpm and perform 10-key by touch.

  • Strong verbal and written communication skills, and organization and planning skills.

  • Knowledge and experience with all Microsoft office applications.

  • Ability to prioritize pending tasks in a logical manner.

  • Ability to learn quickly, retain information and meet deadlines

WORKING CONDITIONS:

  • Office environment.
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Customer Service Rep II

Mclane Company, Inc.