Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Rep II, Chinese Language Pref. 30Hrs

Expired Job

TD Bank Group Bethesda , MD 20813

Posted 2 months ago

Company Overview

About TD Bank, America's Most Convenient Bank

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Job Description

The Customer Service Representative II provides legendary Customer Service while selling/ cross-selling TD products to new and existing Customers. Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain.

Requirements

  • Meets with customers and prospects and develops understanding of other financial objectives and needs. Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales.

  • Maintains strong product and sales knowledge and champions core service values.

  • Provides sound advice at every Customer interaction to create a positive Customer Experience and ensure that the Customer's financial needs are met.

  • Contributes to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction.

  • Responsible for meeting or exceeding specific individual sales goals.

  • Provides exceptional Customer service by meeting all Customer demands as they relate to relatively more complex transactions and assisting less experienced personnel.

  • Solves problems independently.

  • Performs a broad range of tasks of varying complexity and scope.

  • Must be eligible for employment under regulatory standards applicable to the position.

Qualifications

  • High School Diploma or equivalent experience.

  • 2-4 Years of related experience.

  • Sales skills with the ability to influence Customers.

  • Excellent Customer Service skills.

  • Excellent written and verbal communication skills.

  • Teller experience helpful.

  • Demonstrate effective problem solving skills.

  • Demonstrate ability to schedule and prioritize work.

  • Demonstrate ability to work independently and within deadlines.

  • Ability to train less experienced team members.

  • Strong PC skills.

  • Complete Core Training Requirements.

  • Successful Certification as a Consumer Lender (CCL).

  • Must have current Notary License.

  • Ability to provide community services, including, but not limited to, WOW! Zone training classes.

  • Completes online regulatory training requirements.

Hours
30 hours per week

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Payrolled Flex Staff (Ne) Temporary Employer Rep I

Marriott International

Posted 5 days ago

VIEW JOBS 12/14/2018 12:00:00 AM 2019-03-14T00:00 Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? This is a temporary position. * The ER I's primary responsibilities are: To meet assigned BRIDGES outcome goals; and To accurately maintain assigned records to document program activities. Assigned Outcome Goals The standard caseload* should reflect the following annual outcomes: Enroll sufficient youth to achieve placement and retention outcomes; Sixteen (16) Placements; Twelve (12) 90-Day Retentions; and Ten (10) 180-Day Retentions. In order to consistently achieve these results, using the tools and processes provided in the BRIDGES model, ER I's must effectively: Recruit and enroll an appropriate caseload of program participants; Assess skills, interests and experience of each young adult that may include one-on-one meetings/interviews, visits with the young person and their families in the home, group activities such as job clubs and job readiness training sessions; Identify challenges relative to employment objectives and create specific, practical strategies to address them; Develop active pool of employers that can offer jobs consistent with employment objectives of participants. o Manage coordinated efforts that may include cold calling; active participation in business and trade organizations;, cultivation of relationships that grow from local outreach activities; and an awareness of the dynamics and priorities of the local labor market. Assess critical success factors for specific jobs, and develop job matches that benefit both the young person and the employer. Re-place youth as needed to achieve retention outcomes and/or to assist youth with vocational growth; and Demonstrate quality placements among an array of varied businesses. * Outcomes for a severe/profound caseload: Ten (10) placements, Eight (8) 90-Day Retentions, and Six (6) 180-Day Retentions MARRIOTT FOUNDATION FOR PEOPLE WITH DISABILITIES Employer Representative I (ER I) Position Description ER I Position Description – January 2015 Page 2 Provide appropriate support to all involved (youth and employers) to assure employment success and vocational growth. Support may include (but is not limited to): o Assistance with initial training and orientation to the workplace including some job coaching; o Guidance regarding modification of training materials and approaches to fit the individual's learning style; o Assistance with public transportation or other peripheral issues that may impact employment success; o Appraisal and assistance with employer job accommodations; o Facilitation of regular formal appraisals of on-the-job performance; and o Assistance in identifying and accessing necessary off-the-job supports or development opportunities (training, assistive equipment, etc.). Maintain participant files and ClientTrack™ records as required in a timely, complete and accurate manner. Requirements for Position: Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows: Four-year college degree or equivalent in qualifying work experience; Formal training and/or significant experience in at least two of the following areas: o School-to-work transition (work with students with disabilities desirable); o Job development, employment support, or case management (work with students with disabilities desirable); o Sales, marketing, and networking; and/or o Management or supervision of others. Strong written and verbal communication skills; Excellent time management and organizational skills; attention to detail essential; Excellent interpersonal skills and ability to interact and communicate effectively, specifically: o Ability to relate effectively with a wide range of stakeholders; o Ability to build, facilitate and participate in collaboration between diverse groups; and o Ability to effectively interpret and address needs of diverse constituents. Self-starter who takes initiative and follows through on tasks to completion; Ability to work well under pressure, set and adapt to continually changing workload priorities, and effectively manage multiple tasks with minimal supervision; Positive, can-do attitude; professional demeanor; strong customer service orientation; excellent judgment and discretion; diligence, dependability, and strong work ethic; Computer skills including basic to intermediate competence with Microsoft Outlook, Word and Excel; and Ability to maintain security and confidentiality of sensitive information. Valid drivers license (where applicable). Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International Bethesda MD

Customer Service Rep II, Chinese Language Pref. 30Hrs

Expired Job

TD Bank Group