The Hillman Group, Inc. Cincinnati , OH 45201
Posted 2 months ago
Job Summary
The Customer Service Rep I establishes and maintains positive relationships with customers and Hillman Field Service staff by receiving and responding to a high volume of telephone requests.
Essential Job Functions
Order Management - process order flow by managing error reports and hold screens, review daily reports for order errors and process accordingly, review customer service hold screens and process orders according to set guidelines, determine best route for expediting orders when necessary.
Product and Merchandising Support - ability to answer questions concerning product application and proper usage and support Field Service staff with display materials, quickly answer customer questions concerning product usage and specifications, review and know multiple merchandising components by customer to support customer displays.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
The Customer Service Rep I is expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.
Education & Experience
Competencies
Strong Skills in Microsoft Office: Word, Excel, Outlook, and PowerPoint
General knowledge of hardware industry, Distribution or Retail is preferred
Excellent interpersonal, problem solving and communication skills; Able to work with a variety of personalities and maintain composure under stressful conditions.
Operational Equipment
Other details
Job Family Customer Experience
Job Function CX: Customer Service
Pay Type Hourly
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The Hillman Group, Inc.