Noridian Administrative Services Fargo , ND 58102
Posted 3 days ago
Position is eligible for Remote / Work from Home opportunity
Department: NPCC
Telecommuting Eligible: Yes
Job Grade: N11
Notice of Collection & Privacy Policy for Applicants Residing in California: California Applicant Privacy Policy | Noridian (noridiansolutions.com)
Job Title
Customer Service Representative I
Job Summary
The Customer Service Representative responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries.
Key Performance Indicators
Excellent multi-tasking skills
Excellent customer service skills
Strong verbal and written communication skills
Essential Functions
Key Duties/Responsibilities/Accountabilities
Responds to customer inquiries promptly and accurately
Documents all inquiries appropriately
Understands and applies confidentiality and security guidelines
Maintains minimum production expectations while meeting defined quality expectations
Maintains knowledge of online reference information
Prioritizes work throughout the day and adapts to changes in workload as needed
Non-Essential Duties and Functions
Minimum Qualifications
High School diploma or GED
Ability to maintain confidential information in compliance with HIPAA regulations
Excellent data entry skills
Program training as required
Demonstrated problem solving skills
Preferred Qualifications
Above requirements and the following:
Previous work experience in a healthcare provider or insurance environment and/or contact center experience
Ability to work flexible schedules
Environment and Cognitive/Physical Demands
Office Environment
Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
Requires prolonged sitting and telephone use
Requires the use of office equipment such as computer terminals, telephones, copiers and printers
Infrequent lifting to 15 pounds
Infrequent stooping
Segregation of Duties
Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.
Statement of Other Duties
This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.
Total Rewards Package:
Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.
CMS Access Compliance and Regulation Contingency Statement
Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.
Equal Employment Opportunity
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity.
Below is the salary range for potential new hires.
Salary Range: $17.20 - $20.60
Other Compensation: Self-Managed PTO (if applicable), Incentive Plan
Lifestyle Benefit: $50/month
This job will be closed 05/23/2024 at 8:00AM CST. No further applications will be considered.
Noridian Administrative Services