Customer Service Rep I

MFA Oil Macon , MO 63552

Posted 1 week ago

Overview

MFA Oil Company is a growing, farmer-owned energy supply cooperative with a record of success dating back to 1929. We believe in working hard, doing the right thing, and supporting the agricultural communities where we live and work.

The Customer Service Representative I positon is responsible for providing a high level of customer service for MFA Oil customers.

We are committed to keeping our employees close to home while offering profit sharing bonuses, opportunities for annual raises, and great benefits. No matter where you are in your career, MFA Oil Company can help you drive it forward.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

  • In an accurate and timely manner, complete daily sales and deposit reporting

  • Make sure daily sales and receipts are listed accurately on monthly stock sheets

  • Ensure that customer payments are completed accurately and applied to the correct account

  • Ensure that petty cash reimbursements are completed accurately, and that proper supporting documentation is attached

  • Assist manager in securing all tax exemption forms (FE7, MO1, etc.)

  • Make sure they are complete and maintain a file on all forms

  • Answer phones, greet customers, and satisfy routine requests courteously

  • Be sure that all "out of gas" calls are notified of MFA Oil's "Out of Gas" procedures

  • Process daily correspondence from customers and home office in a timely manner

  • Make sure that proper new customer documentation is completed, including required safety documentation and forms, credit application, loaned equipment agreements, propane tank leases

  • Maintain up-to-date filing systems

  • Assist with sales and collection of accounts receivable as directed by manager

  • Obtain propane certification and fill propane tanks as required by location

  • Maintain good working relationship with all employees

  • Maintain a clean and organized work area

  • Know and adhere to company policies and procedures

  • Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked

  • Maintain timely and professional communication with management, employees, vendors and customers

  • Keep supervisor informed of any problems and/or any issues that need attention

  • Perform other duties as assigned

Job Requirements

  • High school diploma or equivalent

  • Legal authorization to work in the United States

  • At least 18 years of age

  • Some travel required for training

  • Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English

  • Ability to meet company requirements including successful pre-employment drug screening and criminal background check

  • Basic understanding of accounting principles

  • Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products

  • Capability to learn new concepts and use technical materials

  • Ability to perform mathematical calculations in order to make change, complete reports, and account for products

  • Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns

  • Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift

  • Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds

  • Willingness to work with hazardous materials

Preferred Skills

  • 1-3 years of customer service or other applicable work experience

  • Ability to meet deadlines with a high degree of time management

  • Ability to perform detail work with accuracy

  • Ability to grasp new concepts quickly

  • Ability to work both independently and in a team environment

  • Ability to work at a fast pace

  • Ability to set priorities and goals and develop plans for achieving them

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Part Time Cashier

Ace Hardware

Posted 6 days ago

VIEW JOBS 9/12/2019 12:00:00 AM 2019-12-11T00:00 Job Description About Westlake Ace Hardware Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 120 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Service, Passion, Respect, Integrity, Teamwork and Excellence General Job Summary The Cashier is responsible for register transactions involving the sale and/or return of merchandise. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Customer Service • Project a positive representation of Westlake Ace Hardware. • Greet customers entering and throughout the store. Thank customers by name, when possible, when they are leaving the store. • Project a friendly, outgoing demeanor; work well with customers as well as associates. • Clear customer checkout lines quickly and efficiently. • Answer and monitor all calls and pages promptly, courteously and effectively. • Communicate any problem or issue that requires management assistance. • Continually build product knowledge base and possess the ability to assist customers with store layout and product location. • Assist in pricing, stocking, marking and bagging of merchandise. Register Operations • Follow all cash register transaction procedures. • Responsible for balancing of register drawer. • Adhere to any Store Support Center program or promotion that may require implementation at the cash registers. • Participate in store and Cashier meetings. Front End Appearance and Upkeep • Keep the front end, including checkout areas and entrance doors neat and clean at all times. Face and dust front end. • Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change. • Ensure fresh ads are stocked in shopping carts at all times. • Ensure forms and supplies are stocked at all times. • Assist with decorating the front end according to the Store Support Center program. • Call for cart pickups when necessary. • Inform management when merchandise returns need to be put away. • Perform all other duties as assigned. Requirements Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: o SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise. o PASSION – Showing our love for the work we do, our customers, and our associates. o RESPECT – The humble appreciation that every person is unique and valued. o INTEGRITY – An authentic commitment to moral and ethical behavior. o TEAMWORK – Together we can achieve extraordinary things. o EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement. Minimum Skills, Requirements and Qualifications • High School or GED equivalent. • Cashier experience preferred. Customer service experience preferred. • Standing, walking, lifting (up to 25lbs) and climbing. Additional Info Ace Hardware Macon MO

Customer Service Rep I

MFA Oil