Customer Service Representative
We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up. Join our team today.
Ferguson is currently seeking the right individual to fill an immediate need for a Customer Service. If you have a love of meeting people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!
Assist customers on the showroom floor and strive to increase knowledge of entire product offering
Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer's needs are being met
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information
A college degree, or working towards a degree is preferred for this position, but comparable industry knowledge and experience would also be considered
Prior customer service experience is required
Excellent communication, time management and organizational skills
Pleasant personality for phone/in-person sales
General computer skills
Enthusiasm, courtesy and articulation
Ability to learn quickly
Service minded, aggressive and congenial
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection and retirement savings. Ferguson offers a competitive benefits package which includes: medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal and holiday), employee assistance programs, associate discounts, community involvement opportunities and much more!