Services our incoming callers (providers/members) for all lines of business in a clear professional and accurate manner. Documents all calls and intakes utilizing excellent written communication skills.
The representative demonstrates the ability to multitask and follow through. Must effectively communicate to our callers and to management to allow for proper problem solving and identifying of service problems and trends. Contributes to team goals in achieving organizational objectives. Must be accountable for their end work product.
Problem Solving Skills:
Must demonstrate the ability to independently research their reference materials and other documentation before going to a team lead or the supervisor for assistance.
External Contacts: Subscribers, Members, Providers. Vendors who oversee behavioral health items on behalf of groups, precertification for radiology services, vision benefit vendors, chiropractic care oversight vendors, etc.
Required Education:HS/GED (N/A)
Blueshield Of Northeastern New York