We are looking to hire a part-time Customer Service Rep (we call them Hiring Consultants) for our Washington Utah office, to work with our clients in helping them get the qualified applicants for their open jobs. If you have previous customer service experience, love working with people to creatively solve their problems, and are looking to expand your skill set to build a better career, this job if for you!
THIS IS NOT A CALL CENTER JOB!!! YOU WON'T BE DOING OUTBOUND COLD CALLING!!!
This job has a flexible schedule! You will need to be willing to work 25 to 35 hours per week during normal business hours, but we can adjust your start & end times to fit your schedule. Partial work from home is an option as long as you have a quiet place to work... because you will be on the phone for part of your job.
We also offer awesome CREATIVE benefits and perks. Beyond the normal stuff like insurance... we offer free lunches twice a week, fully-stocked break rooms, free massages, and monthly HOUSEKEEPING bonuses. (yeah that's right... if you do well at your job we pay someone to come to clean your house!)
If this sounds like the right opportunity to use your customer service skills, apply today!
Founded over 13 years ago, ApplicantPro provides hiring software and services to over 6000 small and mid-sized companies throughout the United States. We have grown to employ over 140 fun-loving geeks and have offices in both Eagle Mountain and St.
George, Utah. Our company culture plays a large part in our success. We care more about results than about "how things have always been done."
We hire people based on their potential, more than their history which means we hire real people... not resumes!
We have an informal work environment but are serious about what we do. No one is ever forgotten in a corner to push papers at ApplicantPro!
We believe that happy, talented employees add value to our company. We do our best to hire friendly people who make good team members... this means people who are HUMBLE, HUNGRY, & SOCIALLY SMART!
A DAY IN THE LIFE OF A HVAC HIRING CONSULTANT (CUSTOMER SERVICE REP)
We have over 500 clients in the HVAC & Plumbing service industries. Most of these companies are small businesses with 5 to 30 employees. They struggle to find the right people for their jobs, and although we have provided them with awesome software to help them out, they simply don't have the time or creativity to consistently execute our approach to hiring.
That's where you come in. Your job will be to ensure that these clients consistently get enough qualified applicants for their jobs. Effectively you'll be using our software on their behalf.
When a client needs to hire someone, they will simply call you. You'll ask them a series of questions to get a good understanding of what they are looking for, and then off to work you'll go.
You'll get a creative job ad written by our writing team, you'll use our templates library to create a list of screening questions to separate out the awesome candidates from the rest. Then you'll post the job and push it out to the world to start generating applicants. You'll engage the client to get their help to push the job out to facebook groups in their local area, and to ensure that their employees are sharing the job on social media.
As applicants start flowing in, you will work to screen through them based on job questions, assessment results, and their resume, and to push them to the next phase of the process which is a recorded phone interview. At that point... the client will take over and conduct interviews and decide who to hire... and you will move on to the next client.
Your day will be filled with a steady flow of work to do, but it will be varied so that you don't get bored. Sometimes you'll be talking on the phone, some times you'll be posting jobs in our system, you'll use your creativity to come up with awesome screening questions, you'll review hundreds of applicants to find the best ones for our clients, and of course you'll talk to our clients to ensure that we are meeting their needs!
At this point, you might be saying: "man that sounds overwhelming... I've never been part of the hiring process." Don't worry... we are going to train you. Not only do we have a great training program, and checklists to follow as you do each of your daily tasks, but since you will be working in just one industry you will quickly become a knowledge expert on their jobs and applicants!
Trust me... we won't hire you if we don't believe that you will be successful at this job!
QUALIFICATIONS FOR A HVAC Hiring Consultant
Exceptional customer service and phone skills
Above average computer skills
Creative writing and problem-solving skills
We will train the right person on the technical aspects of our software and good hiring practices!
READY TO JOIN OUR HIRING SUCCESS CONSULTANT TEAM?
If you feel that you would be right for this customer service job... please fill out our initial 3-minute application. Good Luck!