Community Health System La Porte , IN 46350
Posted 3 weeks ago
Job Description
The Customer Service Rep provides the best patient experience by coordinating patient greetings, registration, scheduling and check out activities by using excellent customer service skills. Organizes all office duties to maximize the office efficiencies to meet the mission and vision of the organization. Demonstrates extensive knowledge of excellent customer service, computer and communication skills. Has a successful record of adding value to organizations through the proactive analysis and resolution of potential bottlenecks that may negatively affect the organization. Possesses superior communication skills, demonstrate the ability to work in a team environment, and be able to effectively direct front and back-end work processes and personnel toward a common goal.
Education:
High School Diploma or equivalency required.
Success completion of formal training in medical assistant program or business school preferred.
Certifications/Experience:
General Responsibilities
Collects and records demographic and financial data from patient or legal designee required for registration and billing of physician services. Updates and inputs data accurately and timely into the computer system.
Coordinates all required paperwork, including copies of insurance cards and contact information. Obtains required signatures. Scans all required documentation.
Schedules appointments accurately according to provider protocol.
Reviews insurance information with patient/legal designee. Distributes required patient information--Notice of Privacy practices, Medicare Beneficiary ACO Notice, etc.
Collects patient's self pay portions for current services and previous accounts with remaining balances. Post payments into practice management software.
Greet all patients in person and via telephone in a prompt, courteous manner. Identify and make arrangements for any patient with a language barrier.
Take messages when appropriate and provide all necessary information.
Complete reminder calls and follow up calls as necessary.
Operate and efficiently use the practice management software.
Attitude
Community Health System