Customer Service Rep (Healthcare / Medical)

Lincare Wooster , OH 44691

Posted 1 week ago

Job Description:

CSR Customer Service Representative

(Healthcare / Medical Services / Admin Clerical / Call Center / Full Time / Retail / Sales / Restaurant)

As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

Additional duties for this call center medical services role include:

  • Handling patients, referral sources, and administrative department inquires

  • Communicating with insurance companies and/or prior authorization requests

  • Entering patient information into a customer information system

  • Ensuring customer satisfaction and assisting them with issues/concerns related to their health

  • Serving as a backup when other employees are out due to illness, vacation, etc.

  • Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

  • Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty

  • Becoming educated in qualifications of multiple insurances to ensure clean order intake

Job Requirements

We are looking for a Customer Center Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

Specific qualifications for this full time healthcare CSR role include:

  • High School Diploma or GED, some college preferred

  • Must be 18 years of age or older

  • Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic, or institutional setting

  • Ability to convey a positive and professional image to customers and employees

  • Maintain composure in high pressure situations

  • Capable of following an issue through to its conclusion

  • Home care/healthcare background a plus

Come for the job Stay for the challenge Join us!

Quick Apply today!

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Customer Service Representative PT

Speedway

Posted 6 days ago

VIEW JOBS 3/13/2019 12:00:00 AM 2019-06-11T00:00 START YOUR STORY AT SPEEDWAY! Speedway is focused and dedicated to your success! We are committed to ensuring our employees receive proper training in order to provide excellent customer service to our customers on every visit. We offer full and part time opportunities that will work with your schedule. Speedway offers best in class benefits including: * Weekly paychecks and paid holidays at 2x pay for all hours worked * Paid vacation (full-time positions) * Coverage in medical, dental, life, and vision insurances eligible upon enrollment (full-time positions) * Tuition Reimbursement including GED and Adoption Assistance * Immediate eligibility and vesting for 401k plan with a company match of $1.17 per dollar up to 6% of annual salary begins upon enrollment * Exciting incentive and rewards programs What you bring: * Meeting and exceeding customer expectations on every visit * Maintaining a clean, safe environment to ensure the store is presentable * Food preparation including making one of our customer-favorites….coffee! * Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program * Ability to follow proper health code guidelines * The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds. * Handle escalated customer concerns and emergencies in absence of the General Manager * Promote store sales and selling initiatives and encourages the team to strive to reach goals * Accurate and timely processing of Daily Sales Reporting in absence of General Manager * Participates in the store's Cigarette Inventory Control as needed Click here to view the full job description! Speedway LLC is an Equal Opportunity Employer and is committed to workplace diversity. Requirements Experience Requirements: * Customer service experience preferred Speedway Wooster OH

Customer Service Rep (Healthcare / Medical)

Lincare