Customer Service Rep

Customer Service Representative

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Interacts with customers by phone, email, or in person and receives orders or changes in service.

• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.

• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.

• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.

• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.

• Assures proper invoicing of accounts by verifying computer generated invoices.

• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.

• Reports customer feedback to management, including any signs of customer dissatisfaction.

• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

• Performs paperwork associated with orders including the maintenance of customer files.

• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.

• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.

• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

• Works with management regarding product routing for customers

• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.

What you need:

• Minimum 6 months related experience and/or training

• Experience with AS400 operating systems and warehouse management systems preferred.

• PC literate with experience with Microsoft Outlook, Word, and Excel

Bonus if you have:

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

What you gain from joining our team: (benefits)

• Access wages early with the Rain financial wellness app.

• Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!

• Health, dental, and vision insurance after 30 days of employment

• 401k match

• Paid maternity and paternity leave

• Access to career development, employee resource groups, and mentorship programs

• Employee discounts

• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app

• Free financial wellness programs

• Daycare discount program

• Opportunities to volunteer and give back to your community.

• • more!

Join our Team!

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR

• Text DELIVER to 88300 to Apply1