Customer Service Rep

Genesis Health Group Davenport , IA 52803

Posted 2 months ago

Position Title: Customer Service Rep Department: Patient Financial Services


Purpose:


Ability to counsel patients in person as to account resolution options.

Manage cash inflow as to credit card processing, payment plans, and cash drawer reconciliation.

Understanding of all third party charitable funding options to be offered to patient. Responsible for interfacing with patients and their families to discuss payment options.

Will also assist in the verification of insurance and reviewing payment alternatives such as Public Aid, SSI, Crime Victims, and Charity.

Responsible for maintaining knowledge base of payment alternatives, such as those listed above. All of these activities will be accomplished while achieving high patient satisfaction levels and supporting the standards and philosophies of Genesis Health System. Additional duties may be assigned.


Report To:


Supervisor, Customer Service


Supervisory Responsibility:


No Supervision:

The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.


Materials Responsibility:


Very Limited.

Work requires very limited responsibility for material resources.

Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources.

Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor.

The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.


Key Relationship:


Co-workers/Health System Employees, Patients, Families, and Significant Others, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Third Party Payors/Insurance Companies, Auditors/Review Agencies, Attorneys # POSITION SPECIFICATION # Education: High school graduation or equivalent


Field Of Study:


Special Training: # Training Preferred: CPAT, CHAT # Licensure/Registration: # Experience: More than 2 years experience required.


Interpersonal Skills:


Interaction is with a variety of people.

These may be fellow employees, customers, the public or others outside the organization.

Communications are of limited difficulty. Interactions usually involve short, straightforward exchanges of information.

The job requires a limited amount of interpersonal skills. Interactions are non-stressful encounters and dealing with uncomplicated problem situations.


Working Conditions:


There are little or no adverse environmental conditions to consider.


Possible Exposure to Blood Borne Pathogens:


None


Miscellaneous:


Position Title: Customer Service Rep

Department: Patient Financial Services

Purpose: Ability to counsel patients in person as to account resolution options.

Manage cash inflow as to credit card processing, payment plans, and cash drawer reconciliation.

Understanding of all third party charitable funding options to be offered to patient. Responsible for interfacing with patients and their families to discuss payment options.

Will also assist in the verification of insurance and reviewing payment alternatives such as Public Aid, SSI, Crime Victims, and Charity.

Responsible for maintaining knowledge base of payment alternatives, such as those listed above. All of these activities will be accomplished while achieving high patient satisfaction levels and supporting the standards and philosophies of Genesis Health System. Additional duties may be assigned.

Report To: Supervisor, Customer Service

Supervisory Responsibility: No Supervision:

The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Very Limited.

Work requires very limited responsibility for material resources.

Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources.

Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor.

The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.

Key Relationship: Co-workers/Health System Employees, Patients, Families, and Significant Others, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Third Party Payors/Insurance Companies, Auditors/Review Agencies, Attorneys

POSITION SPECIFICATION

Education: High school graduation or equivalent

Field Of Study:

Special Training:

Training Preferred: CPAT, CHAT

Licensure/Registration:

Experience: More than 2 years experience required.

Interpersonal Skills:
Interaction is with a variety of people.

These may be fellow employees, customers, the public or others outside the organization.

Communications are of limited difficulty. Interactions usually involve short, straightforward exchanges of information.

The job requires a limited amount of interpersonal skills. Interactions are non-stressful encounters and dealing with uncomplicated problem situations.

Working Conditions: There are little or no adverse environmental conditions to consider.

Possible Exposure to Blood Borne Pathogens: None

Miscellaneous:



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Customer Service Rep

Genesis Health Group