Customer Service Rep (Full-Time)

Genuine Parts Company Elk Grove Village , IL 60009

Posted 2 weeks ago

Job Description:

To assist the customer with questions, accurate data entry for invoicing and credits and maintaining accurate files.

Standard Work Hours vary: Between 8:00 am - 5:00 pm

Responsibilities

  • Heavy phone use to answer customer inquiries and to accept and process orders via computer, from our customers with a high degree of accuracy, efficiency and courtesy.

  • Requires a significant amount of computer data entry and navigation.

  • The ability to establish and maintain good relations with customers by providing courteous, efficient and professional service is a must.

  • Occasional sorting and filing of company documents.

  • Research product shortages of customer orders from the previous day's shipments submit documentation to management.

  • Inquire, research and provide customer feedback on the status of customer orders, invoices and return authorizations.

  • Create return authorizations for items returned or shorted.

  • Create and expedite " rush" orders (will calls) in a timely manner.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: High school diploma or general education degree (GED) or one to three months related experience and/or training or equivalent combination of education and experience.

  • Language Skills:
    Ability to read and comprehend simple instructions, short correspondence, and memos.

  • Ability to write simple correspondence.

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

  • Mathematical Skills:
    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

  • Ability to deal with problems involving a few concrete variables in standardized situations.

  • Computer Skills:
    To perform this job successfully, an individual should have knowledge of Order processing systems.

  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this Job, the employee is regularly required to sit use hands to finger, handle, or feel and talk or hear.

  • The employee is occasionally required to stand walk and reach with hands and arms.

  • The employee must frequently lift and/or move up to 10 pounds and

  • occasionally lift and/or move up to 25 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

  • Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The noise level in the work environment is usually moderate.

  • System Requirements:
    PkMS menu DCAMENU60

GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Terminal Customer Service Representative

Forward Air

Posted 6 days ago

VIEW JOBS 1/10/2019 12:00:00 AM 2019-04-10T00:00 Company Overview: Forward Air Inc. is a publicly traded (NASDQ: FWRD) and highly respected transportation and logistics Company with revenues of approximately $1B annually. We are a growth-oriented company that has doubled in size over the past 5 years. We have an aggressive growth strategy and need great talent to help us achieve our goals. As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers. Position: Terminal Customer Service Representative Job Description: The Terminal Customer Service Rep fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication. Core Duties & Responsibilities: * Answer incoming customer calls and provide detail information * Notify customers daily of freight availability * Data entry (domestic and international bills) * Maintain a driver sign in log * Maintain a cash log file * Maintain files in order and as outlined in the operations procedures and policy manual * Perform daily audits on all outbound shipments * Arrive inbound manifest and close out outbound manifest in the AS400 * Consistently monitor e-mail request and provide detail information in a timely fashion * Regular and dependable attendance * Prepare in-bond documentation (Smaller stations only) * Acceptance of containers and proper documentation (Smaller stations only) * Office cleanliness: vacuum and trash empty (Smaller stations only) * Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only) * Other duties as assigned Requirements: * Demonstrated ability to carry out assignments to their completion and meet deadlines * Ability to establish and maintain effective working relationships with employees and managers * Desire for a long-term career with an industry leading company * Ability to present and maintain a positive corporate image in a fast paced environment * Proactively establish and maintain effective working team relationships with all support departments * Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc. * All applicants are subject to a criminal background investigation * Ability to perform general administrative duties; file, perform data entry, photocopies, etc. * Ability to handle heavy work load and work well under pressure * Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc) * High school diploma or GED equivalent * Mus be able to pass basic hazardous materials training Skills: * Ideal candidate will possess a can do attitude with a will do work ethic * Must have the ability to work in a fast paced environment * Strong verbal and written communication skills * Experience with AS400 operating systems is a plus * Transportation industry knowledge and experience is a plus * Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc. Forward Air is an Equal Opportunity employer. Forward Air Elk Grove Village IL

Customer Service Rep (Full-Time)

Genuine Parts Company