Customer Service Rep - Delivery Staff

Seattle Children's Hospital Seattle , WA 98113

Posted 2 weeks ago

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children's -- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho - the largest region of any children's hospital in the country.

In 2019, U.S. News & World Report once again ranked Seattle Children's among the nation's best children's hospitals - for the 27th year in a row.

We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.

As a Magnet designated institution, and classified among America's best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values:

Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it's delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Overview

Staff in the Delivery and Call Center roles are responsible to operate software and maintain technological devices needed to execute standard work; process meal payments (operate mobile payment equipment for credit card payments & manage electronic till); solve or escalate customer concerns and use excellent customer service skills in all of their work. Delivery Staff are responsible for delivering meal carts to various areas and customers; presenting and setting up ordered food according to standard work; performing patient ID verification steps (includes direct patient contact and communication as well as partnering with nurses); perform soiled cart pick-up.

Call Center Agents are responsible for receiving and processing incoming food orders (primarily via phone) for patients, visitors, and staff. Assist customers on modified diets with selecting appropriate foods using nutrition department resources and call center policies & procedures to provide complete, accurate responses. Enter and maintain accurate patient information in the nutrition software applications and follows processes in accordance with call center standards to ensure accuracy and operational effectiveness. Perform related tasks as required.

Requirements

Required Education/Experience:

  • High School graduate or equivalent.

  • 2 years of customer service, food service experience OR related experience OR equivalent nutrition/dietetics education.

  • Intermediate computer skills. Required Credentials: - Washington State Food and Beverage Service Worker's Permit, or to be obtained within 1 month of employment. Preferred: - Bachelor's Degree

  • Significant experience working in a healthcare/customer service environment.

  • Healthcare food service experience or equivalent nutrition/dietetics education.

  • Call center or similar customer service work or volunteer experience.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.



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Customer Service Rep - Delivery Staff

Seattle Children's Hospital