Customer Service Rep

What Will I Do In This Role?

The Customer Service Representative will receive and respond to all customer inquiries while also acting as a liaison between Production Control, Shipping, Credit and Sales. You will be responsible for taking orders from customers, managing customer profiles, and up-selling products.

In this key role, the Customer Service Representative will closely partner with the sales team to provide support and help coordinate sales efforts, while also maintaining customer relationships and resolving customer issues. You will also help to facilitate communication with distribution personnel regarding shipment timelines and customer requirements.

What Skills Do I Need?

You have a high school diploma (Associate's degree preferred) and 1-2 years of Customer Service-related work experience. You have the proven ability to work with confidential information and strong problem-solving skills.

The Customer Service Representative will need to have excellent phone etiquette along with strong typing and computer skills as you will respond to all customer inquiries and complaints by telephone and in writing. A basic knowledge of Microsoft Word, Outlook, and Excel is important as you will process orders received via email, rep portals, and EDI; and provide spreadsheets, sales reports and analysis, when needed.

Seasonal overtime is required.

What Does Design Group Offer Me?

We offer a comprehensive employee benefits package including medical insurance and 401k with matching program as well as a paid time off plan including family leave options. Design Group believes in a fun, flexible work environment that allows your creativity to flourish and grow.

Check out our video portal here!

Our application window remains open until the position is filled, without a specific closing date.

Design Group is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other non-merit based factors.

We are committed to fostering a diverse and inclusive environment, dedicated to recruiting and retaining a talented, varied workforce. We integrate diversity into our products, marketing, and partnerships. Internally, we promote diversity through initiatives like employee referral programs, creating a well-rounded and inclusive workplace.